Hussain Ahmed
Summary
Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking. Has extensive experience with softphone systems and Salesforce CRM software including MS Office. Previously acted as a team leader in customer service roles.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Transport for London Customer Service Advisor
Novacroft
Northampton, Northamptonshire
07.2024 - Current
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Recorded and processed customer data accurately.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Assisted customers with varying questions using product knowledge and service expertise.
- Duties mainly comprised of providing general advise regarding travel and discount options for existing Oyster cards.
- Used various CRM software to process cancellation/surrendering of cards, processing refunds for incomplete journeys and tracing orders for specific products.
NHS Test and Trace Advisor
Sigma Financial Group
Northampton, Northamptonshire
05.2021 - 08.2021
- Maintained excellent client satisfaction by providing in-depth support.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Processed inbound customer calls, providing information on service or product upgrades
- Implemented customer follow up to uphold service standards.
Student Finance England Customer Service Advisor
Teleperformance UK
Northampton
07.2022 - 09.2023
- Offered detailed advice on queries based on student's entitled loans for UK and EU students as well as assessing eligibility for grants.
- Offered prompt solutions to maintain customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Charity shop volunteer
OXFAM
Leeds
10.2023 - 07.2024
- Warmly greeted customers, delivering outstanding service from store arrival to departure.
- Maintained clean, tidy storefronts for good first impressions and increased footfall.
- Rotated, priced and merchandised donated goods to drive sales.
- Contributed to the increased sales by 10%.
- Steamed and presented garments in line with fashion trends.
- Utilised good problem solving by dealing with complex customer queries on the phones and the shop floor. Shows excellent teamwork and leadership by designating workloads and managing the shop once employees are absent.
Course representative
University of Leeds
Leeds, West Yorkshire
09.2022 - 07.2023
- Monitored trends in student feedback to resolve problems and implement changes when required.
- Acted as key contact between staff and fellow students regarding class health and safety, facilities and student welfare needs.
- Assisted students in identifying issues and receiving services to assist personal circumstances.
- Maintained excellent client satisfaction by providing in-depth support.
Customer sales representative
Crystal Cleaning and Laundry
Northampton
03.2022 - 09.2022
- Built lasting relationships with clients through customer service interactions.
- Helped resolve client problems quickly with superior customer service.
- Resolved customer concerns promptly to maintain satisfaction.
- Responded to telephone and in-person requests for information.
- Utilised various sales techniques to develop relationships with customers and drive sales.
Team manager (A-Level Clearing)
University of Nottingham
Northampton, Northamptonshire
01.2022 - 03.2022
- Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
- Managed, motivated and developed a team of 15 to consistently deliver exceptional customer service.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
Petrol station clerk
Gulf
Northampton, Northamptonshire
07.2021 - 08.2021
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Delivered outstanding customer care with proactive sales and listening skills.
Education
BSc Medical Sciences - Biomedical Sciences
University of Leeds
Leeds 09.2021 - 07.2024
A-Levels - Biology, Chemistry and Maths
Bosworth Independent College
Northampton07.2021
GCSEs - 9 GCSE Subjects Awarded Grades 8-6
Kingsthorpe College
Northampton07.2019
Skills
- Articulate communication skills
- Impeccable time management
- Exceptional problem solving
- Team player
- Encouraging character
- Customer service management
- Sales-driven customer service
Accomplishments
Academic Course Representative of the Year (2023)
Recognition of Nomination - School Community Partnership of the Year (2023)
Recognition of Nomination - Equality and Inclusion (2023)
Recognition of Nomination - Outstanding Student Award (2023)
Higher Education Achievement Report (2023)
Timeline
Transport for London Customer Service Advisor
Novacroft
07.2024 - Current
Charity shop volunteer
OXFAM
10.2023 - 07.2024
Course representative
University of Leeds
09.2022 - 07.2023
Student Finance England Customer Service Advisor
Teleperformance UK
07.2022 - 09.2023
Customer sales representative
Crystal Cleaning and Laundry
03.2022 - 09.2022
Team manager (A-Level Clearing)
University of Nottingham
01.2022 - 03.2022
BSc Medical Sciences - Biomedical Sciences
University of Leeds
09.2021 - 07.2024
Petrol station clerk
Gulf
07.2021 - 08.2021
NHS Test and Trace Advisor
Sigma Financial Group
05.2021 - 08.2021
A-Levels - Biology, Chemistry and Maths
Bosworth Independent College
GCSEs - 9 GCSE Subjects Awarded Grades 8-6
Kingsthorpe College