Receptionist
Middlesex Mot & Tyres Ltd
Hayes, Hillingdon
10.2024 - 02.2025
• Completed high volume data entry tasks with 98% accuracy while consistently meeting strict daily deadlines.
• Enhanced customer satisfaction scores by resolving over 20+ front desk enquiries per day with efficiency and professionalism.
• Assisted with administrative duties, improving overall office productivity by approximately 15%.
• Managed an average of 20-30 incoming phone calls per shift at peak hours, ensuring clear communication flow across departments.
• Directed 30+ daily visitors and clients to the correct staff members, contributing to faster service delivery.
• Facilitated timely issue resolution by tracking and following up on customer complaints, helping reduce unresolved cases by 25%.
• Maintained a clean and organised reception area, improving first impression standards for all incoming visitors.
• Greeted and assisted customers weekly, delivering friendly and knowledgeable support.
• Prioritised tasks effectively during peak hours, ensuring consistent and reliable service even during the busiest periods.