Husna Rashid
Sheffield,UK
Summary
Someone who demonstrates proficiency in customer service and event management. Experienced Customer Services Advisor recognised for enhancing customer satisfaction and resolving issues promptly. Skilled in building rapport with customers, identifying needs, and providing tailored solutions. Highly-motivated Stock Controller dedicated to improving operational efficiency in retail environments through diligent stock management.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Sales Assistant - Volunteer
ST Lukes Hospice
09.2023 - 03.2024
- Ensured stock replenishment in a timely manner to maintain product availability. Managed till operations smoothly, reducing waiting time for customers.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Collected customer donations and ensured they were able to be stocked.
Administrative volunteer
Roshni
06.2023 - 08.2023
- Supported the needs of the domestic abuse clients and attending to their needs, including supporting drop in sessions. Demonstrated proficiency in using technology tools for making appointments, managing records and communicating this to clients.
- Provided vital information to callers, such as support with benefits, appointments with GP/Hospital, bus passes. Practised discretion whilst handling confidential information, maintaining professionalism at all times.
Activities lead - Volunteer
Botanical Gardens
03.2023 - 05.2023
- Developed personalised activity plans for nurseries or junior schools attending, organising bear hunts through the botanic gardens and guided the children through these.
- Ensured safety and comfort of participants during all activities conducted.
Sales Assistant
Primark
10.2008 - 03.2009
- Looking after stocking up the accessories department, with travelling to get items from the warehouse.
- Regularly updated shelf labels to maintain pricing accuracy throughout the store. Identified and reported damaged or missing inventory to the supervisor promptly.
- Facilitated efficient customer service by accurately locating requested items.
Sales Assistant
TK Maxx
10.2007 - 01.2008
- Dealt with returns, ensuring customer satisfaction. Operated till systems correctly, ensuring accurate transactions.
- Advised customers on product selection based on their needs. Assisted in stocking shelves, enhancing store's appearance and product accessibility.
- Ensured optimal use of changing room space and managed customer needs through effective management strategies.
Education
A-Levels -
Hillsborough College
09.2006 - 06.2008
Skills
- Customer Service
- Strong written communication
- Empathy understanding
- Efficient telephonic etiquette
- Microsoft Office
- Proactive
- Order processing
- Efficient
- Bilingual or multilingual
Affiliations
- Gym
- Reading Books
- Spending time with Family and Friends
References
References available upon request.
Timeline
Sales Assistant - Volunteer
ST Lukes Hospice
09.2023 - 03.2024
Administrative volunteer
Roshni
06.2023 - 08.2023
Activities lead - Volunteer
Botanical Gardens
03.2023 - 05.2023
Sales Assistant
Primark
10.2008 - 03.2009
Sales Assistant
TK Maxx
10.2007 - 01.2008
A-Levels -
Hillsborough College
09.2006 - 06.2008
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