Husna Begum

Lead and Manage the day to day delivery of operational clinical services within Medical Service team by building firm but respectful relationships with non clinical staff, Clinicians and the wider Management team, leading by example and providing continued encouragement for high levels of motivation and satisfaction.

Responsible for the Line management of 25 Admin members annual leave, study leave and expense claims within my team. Ensuring PDR's and Mandatory training is up to date. Pay cards are completed and submitted within the agreed timescales

I provide direct support to the Service Manager by assessing Demand and Capacity on a daily basis, prioritising patients based on urgency and ensuring current and future Referral to Treatment targets are met.

I have extensive knowledge of FUNB, RTT and Single Cancer Pathway (SCP) which allows me to make the most accurate decision in relation to the correct pathway for our patients, ensuring the most current information on a patient is updated on all appropriate administration systems

Support in developing/modernising services by dissect our current processes to identify areas of improvement and implement changes to eliminating inefficiencies, reduce costs, increase efficiency,

Responsible for staffing the daily On-Call rota within Swansea Bay Health Board. Ensuring On-Call team are fully staffed daily to ensure the safe delivery of service and to mitigate any clinical risk.

Confidently Investigate and resolve verbal and written enquiries/complaints. Help resolve complex and sensitive issues with strong listening and communication skills, empathy whilst utilise clinical information in order to support and deliver correct outcome whilst reassuring in a professional manner.

Trained financial underwriter, responsibilities include completing risk assessments to minimise investment loss by evaluated financial statements, credit profiles before devising a bespoke investment plan.

Promoted new financial products for enhanced investment scope.

Supported clients in setting clear financial goals with plans to achieve them.

Maintained up-to-date knowledge of legislation and policy changes.

Analysed risk across client assets, maintaining investment security.

Built and carefully managed loyal client bases.

Researched financial products thoroughly to provide thorough, reliable client guidance whilst translating financial jargon for complete client understanding.

I possess Strong communicate skills with the ability to communicate with clients via multiple channels such as telephone, email, web chat. letters and face to face.

I have a multitude of clerical skillset which include, Accurate data capture, Investigation of information anomalies. Use of the entire Microsoft office package