Hurmat Hussain
Redbridge, London,England
Summary
Experienced administrative and reception professional with a proven track record in managing front-desk operations, scheduling, and client communications. Started as a Receptionist at Nuffield Health, developing strong organizational, multitasking, and customer service skills. After relocating abroad, gained valuable experience as a Helper/Assistant Teacher, supporting teams and coordinating tasks efficiently. Recently worked as a Virtual Receptionist for Zoom Office, handling calls, appointments, and administrative duties with professionalism and attention to detail. Skilled in managing workflows, supporting executives, and providing a welcoming and efficient service environment.
Overview
9
9
years of professional experience
Work history
Executive Call Handler
Zoom Office
Reading
12.2023 - Current
- Managed high-priority calls for executives, ensuring professional and timely communication.
- Screened, routed, and documented incoming calls, messages, and inquiries.
- Scheduled meetings, coordinated calendars, and assisted with administrative tasks.
- Provided exceptional client and stakeholder support while maintaining confidentiality.
- Collaborated with internal teams to streamline communication and workflow.
Assistant Helper Teacher
SLS
Islamabad , Pakistan
03.2018 - 11.2023
- Supported teachers in classroom activities and lesson preparation.
- Assisted students with learning tasks and provided guidance where needed.
- Helped maintain clean and organised classroom environments.
- Monitored student behavior and supported safe, positive learning atmosphere.
Receptionist
Nuffield Health
Ilford
01.2017 - 12.2017
- Welcomed and assisted members, patients, and visitors, ensuring professional front-desk experience.
- Managed bookings, appointments, check-ins, and phone/email communications efficiently.
- Maintained accurate records, handled queries, and escalated issues when necessary.
- Supported administrative tasks and ensured clean, organised reception area.
Education
GCSEs - Mathematics
Chadwell Heath Academy
London06.2015
GCSEs - German Language and Literature
Chadwell Heath Academy
London06.2015
GCSEs - Additional Science
Chadwell Heath Academy
London06.2015
GCSEs - First Language English
Chadwell Heath Academy
London06.2015
GCSEs - Business Studies
Chadwell Heath Academy
London06.2015
GCSEs - Geography
Chadwell Heath Academy
London06.2015
GCSEs - English Literature
Chadwell Heath Academy
London06.2015
GCSEs - Science
Chadwell Heath Academy
London06.2014
Skills
- Professional and courteous communication with clients, visitors, and team members
- Efficiently manage phone calls, emails, and appointment scheduling
- Strong organizational skills, including filing, record-keeping, and calendar management
- Proficient in Microsoft Office (Word, Excel, Outlook) and basic data entry
- Provide excellent customer service and resolve queries effectively
- Maintain clean, organised, and welcoming reception or workspace
- Reliable, punctual, and able to multitask in fast-paced environments
- Collaborate effectively with colleagues to support office operations
Timeline
Executive Call Handler
Zoom Office
12.2023 - Current
Assistant Helper Teacher
SLS
03.2018 - 11.2023
Receptionist
Nuffield Health
01.2017 - 12.2017
GCSEs - Mathematics
Chadwell Heath Academy
GCSEs - German Language and Literature
Chadwell Heath Academy
GCSEs - Additional Science
Chadwell Heath Academy
GCSEs - First Language English
Chadwell Heath Academy
GCSEs - Business Studies
Chadwell Heath Academy
GCSEs - Geography
Chadwell Heath Academy
GCSEs - English Literature
Chadwell Heath Academy
GCSEs - Science
Chadwell Heath Academy