Humayra Haque

Fujairah,UAE

Summary

As a bright ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking a position to advance my carrier that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience.

Adaptable Telephone Operator skilled in reducing call times for improved performance and customer satisfaction. Retains knowledge of products and services for informative guidance. Communicates and collaborates well to achieve tasks to quality and timeframe objectives.

Overview

years of post-secondary education

Work history

TELEPHONE OPERATOR

DOUBLETREE BY HILTON FUJAIRAH

Fujairah

Receiving incoming calls and routing them to the appropriate department or individual
Doing administrative tasks like data entry or filing
Making appointments, putting purchases for goods or services, or providing product or service information over the phone
Taking calls and delivering messages inside the business to help with internal communications
Ensuring customer satisfaction by calling back after a call to check on them
Incoming faxes and emails are processed and sent to the correct recipient.

PROMTER

RAPIDO UNIFORM

Facilitated product demonstrations and provided in-depth information to potential customers.
Maintained positive and approachable demeanor, fostering friendly and inviting atmosphere.
Maintained excellent market and trend awareness to meet customer demand.

Education

Secondary School Certificate -

St. Mary's Catholic High school

01.2010 - 04.2017

BACHELOR OF BUSINESS ADMINISTRATION - undefined

London American City College

01.2017 - 04.2020

Skills

Skilled in effective communication and management skills
Manage multiple tasks, as well good listener and learner
Hardworking, responsible, determined, disciplined, goal oriented and can work for flexible hours
Exceptional communication skills including on-line (telephone and e-mail)
Creating a positive work environment
Customer-focused
Loyalty

Well organized
MICROSOFT OFFICE (WORD, EXCEL, POWERPOINT)
ADVANCED INTERNET USER
AVAYA phone system
Customer relationship management
Customer service

Languages

ENGLISH

HINDI

URDU

BANGLA

Personal Information

Date of birth: 11/17/1999
Marital Status: SINGLE

Timeline