Huma Shakoor

• Investigating and understanding GDPR requests including Right of Access requests (SAR) from customers and third parties

• Following a standardised process to fulfil requests but also being able to act outside of the process where appropriate

• Responsible for collating relevant information using the various Capital One systems and the information provided to us by the customer in order to process requests

• Adhering to Capital One compliance and quality standards to ensure that the right response is sent to the customer

• Working to targets and delivering against tight deadlines

• Ability to deal with working cases that may be of repetitive nature

• To respond to inbound letters, phone calls, emails and other customer contact methods

• Respond to requests for information within specified internal productivity targets

• Following agreed processes for work type and execute appropriate strategy

• Meeting required quality standards as a minimum

• Operating within strategy guidelines to reach complaint resolution or offer

• Taking ownership of customer requests and complaints to ensure first time resolution

• Maintain efficient case control

Service

• Adhering to schedule

• Understand the importance of efficiency measure and meet targets

• Making and Working on Excel Spreadsheets and Trackers

• Helping AXA insurance in providing Customer services

• Providing Customers with the requested documents

• Assisting with the general administration needed to support core processes

• Managing internal and external data flows

Duties and responsibilities involved in this role are as follows:

• Investigating and understanding GDPR requests including Right of Access requests (SAR) from customers and third parties

• Following a standardised process to fulfil requests but also being able to act outside of the process where appropriate

• Responsible for collating relevant information using the various Capital One systems and the information provided to us by the customer in order to process requests

• Adhering to Capital One compliance and quality standards to ensure that the right response is sent to the customer

• Working to targets and delivering against tight deadlines

• Ability to deal with working cases that may be of repetitive nature

• To respond to inbound letters, phone calls, emails and other customer contact methods

• Respond to requests for information within specified internal productivity targets

• Following agreed processes for work type and execute appropriate strategy

• Meeting required quality standards as a minimum

• Operating within strategy guidelines to reach complaint resolution or offer

• Taking ownership of customer requests and complaints to ensure first time resolution

• Maintain efficient case control

Service

• Adhering to schedule

• Understand the importance of efficiency measure and meet targets

• Making and Working on Excel Spreadsheets and Trackers

• Helping AXA insurance in providing Customer services

• Providing Customers with the requested documents

• Assisting with the general administration needed to support core processes

Managing internal and external data flows