Huma Lohar
Birmingham
Summary
Business Analyst specialising in digital transformation, business change and process improvement across Finance, Supply Chain, Retail and IT environments. Experienced in requirements gathering, stakeholder management, workshop facilitation, As-Is/To-Be process mapping, UAT and business process redesign. Skilled in Microsoft Visio, SAP, ServiceNow, Celonis and Azure DevOps, with experience delivering cross-functional transformation initiatives, vendor governance and operational improvements.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Business Process Analyst
Calor Gas, Royal Leamington Spa
Royal Leamington Spa
2024.02 - Current
- Led digital transformation and business process improvement initiatives across Finance, IT and Operations, supporting the delivery of multiple transformation projects and contributing to organisational growth objectives.
- Conducted stakeholder interviews, workshops, process walkthroughs, document analysis and data analysis to gather business requirements, ensuring solutions aligned with business priorities across Finance, Operations and IT.
- Created As-Is and To-Be process maps using Microsoft Visio and BPMN, identifying process inefficiencies and implementing improvements that streamlined workflows and strengthened governance.
- Partnered with Finance Directors, Customer Experience Directors, IT teams and third-party AMS vendors, managing stakeholder alignment across multiple concurrent workstreams and ensuring delivery against project timelines.
- Supported the management and allocation of approximately £2.2 million of finance-related activity, helping improve financial governance and operational control.
- Led Finance transformation initiatives that streamlined invoice processing, reducing manual effort, improving processing efficiency and enhancing service delivery.
- Managed the ServiceNow demand queue, ensuring high-quality business requirements and accurate prioritisation, improving ticket quality, reducing rework and enabling faster resolution by offshore AMS teams.
- Supported the successful transition of the AMS provider from Delaware to NTT, producing process documentation, facilitating workshops and leading knowledge transfer activities, ensuring continuity of service with minimal operational disruption.
- Coordinated User Acceptance Testing (UAT), developed test scenarios, SOPs and business documentation, supporting successful implementation and embedding solutions into Business as Usual (BAU).
- Used SAP, ServiceNow and Celonis to analyse operational data and business processes, driving evidence-based decisions and continuous process improvements across Finance and IT functions.
Business Analyst in Supply Chain
TCS Partnered with JLR, Royal Leamington Spa
Royal Leamington Spa
2023.07 - 2024.02
- Supported Supply Chain transformation programmes for Jaguar Land Rover, identifying opportunities to optimise business processes and improve operational performance.
- Conducted stakeholder interviews and workshops to gather and validate business requirements, ensuring solutions aligned with business objectives and user needs.
- Produced As-Is and To-Be process maps, business requirements and functional documentation, providing clear deliverables for technical development teams.
- Performed process and gap analysis, identifying improvement opportunities that supported more efficient supply chain operations.
- Collaborated with business and technical teams throughout implementation and testing, helping deliver successful business change initiatives within project timescales.
- Produced reports and presentations for senior stakeholders, supporting informed decision-making and programme governance.
National IT Placement - Junior Business Analyst
ALDI Head Office, Atherstone
Atherstone
2021.07 - 2022.09
- Supported SAP implementation and digital transformation initiatives across the UK business, contributing to the successful delivery of enterprise-wide technology projects.
- Gathered and documented business requirements through stakeholder engagement and workshops, ensuring solutions met business and operational requirements.
- Produced process maps, functional documentation and business specifications, providing clear guidance for development and implementation teams.
- Supported Agile delivery, User Acceptance Testing (UAT) and deployment activities, helping ensure successful implementation with minimal disruption to business operations.
- Analysed business data and reporting requirements, improving data visibility and supporting better business decision-making.
- Worked collaboratively with business stakeholders and technical teams, supporting end-to-end IT and business change initiatives delivered within agreed timelines.
Education
Bachelor of Science, First Class - Business with Computing and IT
Aston University
Skills
- Business Analysis
- Requirements Gathering
- Stakeholder Management
- Workshop Facilitation
- Process Mapping (As-Is / To-Be)
- BPMN
- Microsoft Visio (Advanced)
- Business Process Improvement
- Digital Transformation
- Business Transformation
- Gap Analysis
- UAT
- Agile
- ServiceNow
- SAP S/4HANA
- Celonis
- Azure DevOps
- JIRA
- Process Documentation
- Vendor & Stakeholder Governance
- Data Analysis
- Continuous Improvement
Certification
ITIL V.4 Foundation Certification
APM Project Management Qualification (PFQ)
REFERENCES
References available upon request
Timeline
Business Process Analyst
Calor Gas, Royal Leamington Spa
2024.02 - Current
Business Analyst in Supply Chain
TCS Partnered with JLR, Royal Leamington Spa
2023.07 - 2024.02
National IT Placement - Junior Business Analyst
ALDI Head Office, Atherstone
2021.07 - 2022.09
Bachelor of Science, First Class - Business with Computing and IT
Aston University