Hugo Watson
Newquay,UK
Summary
Professional with extensive experience in administrative support and office coordination, specializing in data entry and record management. Demonstrated success in delivering outstanding customer service and effective stakeholder communication, ensuring efficient scheduling and operational processes. Proficient in Microsoft Office Suite and CRM systems, with a solid understanding of health and safety compliance. Expertise in event logistics, team collaboration, and data analysis, committed to driving organizational success and personal career advancement.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Hospitality Team Member
St Austell Brewery – The Central Inn, Newquay
Newquay
2026.02 - 2026.05
- Deliver high standards of customer service within a busy hospitality environment.
- Support day-to-day administrative and operational efficiency across bar and restaurant services.
- Assist with the creation and management of social media content across multiple platforms.
- Maintain strong communication and teamwork in fast-paced settings.
Football Coach & Marketing Contributor
Community Athletic Solutions – USA
2024.03 - 2024.11
- Coordinated structured sports programmes in partnership with Liverpool FC and Everton FC International Academies.
- Conducted administrative planning, scheduling, and programme delivery.
- Designed customer feedback systems to monitor service quality and participant experience.
- Conducted operational and safety assessments to support safeguarding and compliance procedures.
Hospitality Team Member & Marketing Support
Dolce Passione – UK
2022.09 - 2023.12
- Supported event coordination and operational delivery for Middlesex Cricket Club and Merchant Taylors’ Old Boys Club.
- Assisted with administrative tasks and customer communications, such as event bookings and client meetings.
- Conducted a website redesign project focused on accessibility and user experience.
- Ensured compliance with health and safety procedures during events and daily operations.
Part-Time Lead Generation Sales Operator
Occam Networks – UK
2019.09 - 2020.03
- Managed client data and prospect information using CRM systems.
- Conducted outbound communications and maintained accurate records.
- Supported compliance with data security and operational procedures.
- Achieved a 10% conversion rate through strategic customer engagement.
Bar Staff & Matchday Operations Support
Wealdstone FC – UK
2018.09 - 2020.03
- Assisted with matchday operations, crowd management, and customer support.
- Supported compliance checks relating to venue safety and food hygiene standards.
- Worked collaboratively with operational and security teams during events, as well as dealing with the booking of upcoming events.
- Developed strong communication and problem-solving skills in high-pressure environments.
Education
MSc - International Sport Management
Global Institute of Sport
London, UK 2023.09 - 2025.08
BSc - Football Business & Marketing
University of East London (UCFB)
London, UK 2020.09 - 2023.05
Skills
- Administrative Support & Office Coordination
- Data Entry & Record Management
- Customer Service & Stakeholder Communication
- Scheduling & Operational Coordination
- Microsoft Office (Excel, Word, PowerPoint)
- CRM Systems & Digital Platforms (HubSpot and Mailchimp)
- Health & Safety Compliance
- Event & Logistics Support
- Team Collaboration & Leadership
- Social Media & Digital Communication
- Research, Reporting & Data Analysis
- Problem Solving & Attention to Detail
Certification
- Health & Safety Awareness Training (2024)
- Successfully organised and delivered a £500 fundraising campaign for Cancer Research UK
- Completed a marathon (2022), demonstrating resilience, commitment, and discipline
- Grade 8 Trumpet Qualification
PROFESSIONAL EXPERIENCE
Pinner Park Primary School – UK, Teaching Assistant (Volunteer), UK, 2024-11, 2025-03, Supported teachers with classroom organisation and physical education activities., Assisted in supervising pupils during sports sessions and school events., Maintained safeguarding and student welfare standards at all times., Demonstrated patience, communication, and strong organisational skills.
Affiliations
- Trumpet
- Exercise (Gym and Surfing)
Accomplishments
Grade 8 Trumpet
Successfully organised and delivered a £500 fundraising campaign for Cancer Research UK
References
References available upon request.
Timeline
Hospitality Team Member
St Austell Brewery – The Central Inn, Newquay
2026.02 - 2026.05
Football Coach & Marketing Contributor
Community Athletic Solutions – USA
2024.03 - 2024.11
MSc - International Sport Management
Global Institute of Sport
2023.09 - 2025.08
Hospitality Team Member & Marketing Support
Dolce Passione – UK
2022.09 - 2023.12
BSc - Football Business & Marketing
University of East London (UCFB)
2020.09 - 2023.05
Part-Time Lead Generation Sales Operator
Occam Networks – UK
2019.09 - 2020.03
Bar Staff & Matchday Operations Support
Wealdstone FC – UK
2018.09 - 2020.03