Hugo Sapien Gonzalez
Altrincham,United Kingdom
Summary
Highly motivated, Spanish undergraduate student with a dream of becoming a Spanish teacher in the United Kingdom to convey the Spanish language to young students in secondary or university.
Overview
17
17
years of professional experience
Work History
Trade assistant
Sainsburys
Stockport Central, Stockport
02.2021 - 07.2024
- Customer service, replenish stock, code checker with the produce, dry food and fresh food unloading deliveries, cleanliness of the shop and checking out products at the till for our customers.
Bar supervisor
Motel One Royal Exchange
Manchester
12.2015 - 09.2020
- Responsible for overseeing the operation of the bar in Motel One, to give the best customer service possible to our guests
- As a bar supervisor, I was responsible for checking the stocktake, ensuring the front of the house is fully staffed and the cleanliness of the lounge is the best possible following the high standards of the company, dealing with customer feedback and providing adequate solutions to the gusts complaints, creating a welcoming environment for our guests, ensuring the high quality beverages are served to our guests
Restaurant manager
Moon Palace
Cancun
12.2013 - 05.2015
- Company Overview: 5 stars hotel
- As a restaurant manager at the steak house inside the 5 stars hotel Moon Palace, I was responsible for organizing staff shifts and scheduling, providing excellent customer service, leading by example, planning menus, working with food and drink suppliers, ensuring all food safety, procedures are strictly followed according to sanitary regulations, following all company policy and procedures regarding dealing with cash, equipment and property, cleaning the kitchen according to regulatory guidelines, maintaining safe working conditions, auditing inventory levels to ensure product availability, and ordering products as necessary, recruiting and training staff, working closely with management to meet revenue objectives, implementing appropriate strategies to resolve adverse trends and improve sales
- 5 stars hotel
Food and beverage supervisor
Princess Cruises
Los angeles, California
04.2007 - 09.2013
- Developed new beverage recipes for increased menu variety.
- Increased team productivity with efficient work schedules and staff assignments.
- Ensured smooth operation of restaurant by coordinating with chef and kitchen staff.
- Supervised staff to ensure adherence to quality standards, health regulations, and safety protocols.
- Streamlined inventory management to minimise waste.
- Created promotional campaigns for special events, increasing footfall.
Education
PGCE Secondary Spanish - Education
University of Manchester
Manchester 09.2024 -
Bachelor of Arts Language Estudies - Education
Open University
Milton Keynes 02.2020 - 06.2025
Bachillerato - Administration
CBTIS 160
Mexico City 08.2000 - 08.2004
Skills
- Language studies (Spanish native speaker)
- Data analysis software competency
- Complaint resolution
- Staff motivation
- Employee training
- Calm under pressure
- Work schedule coordination
- Conflict resolution expertise
Languages
Spanish
Native
English
Fluent
French
Intermediate (B1)
Personal Information
- Place of birth: Mexico
- Date of birth: 03/11/85
- Gender: Male
- Nationality: Mexican/British
- Marital status: Married
Custom
Highly motivated, Spanish undergraduate student with a dream of becoming a Spanish teacher in the United Kingdom to convey the Spanish language to young students in secondary or university.
Timeline
PGCE Secondary Spanish - Education
University of Manchester
09.2024 -
Trade assistant
Sainsburys
02.2021 - 07.2024
Bachelor of Arts Language Estudies - Education
Open University
02.2020 - 06.2025
Bar supervisor
Motel One Royal Exchange
12.2015 - 09.2020
Restaurant manager
Moon Palace
12.2013 - 05.2015
Food and beverage supervisor
Princess Cruises
04.2007 - 09.2013
Bachillerato - Administration
CBTIS 160
08.2000 - 08.2004
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