Hugo Pain

• Delivered exceptional service by greeting and serving customers in timely, friendly manner.
• Delivered professional and welcoming customer service, creating positive first impressions for guests.
• Adapted communication style to connect with diverse customers, enhancing their dining experience.
• Managed busy shifts effectively, demonstrating strong time management and the ability to remain calm under pressure.
• Collaborated with team members to deliver seamless service during peak periods, ensuring customer satisfaction.
• Resolved queries and concerns professionally, strengthening problem-solving and interpersonal skills.
• Leveraged in-depth menu knowledge to offer tailored recommendations, enriching customer choices.
• Maintained a professional appearance and attitude, positively representing the organisation at all times.

I began working as a Kitchen Porter, where I developed reliability, teamwork, and the ability to perform under pressure. I progressed to a Waiter role with greater responsibility, strengthening my communication and customer service skills while representing the organisation professionally at my workplace events. These experiences have built my confidence and ability to engage with a wide range of people.