Hugo Martins
London,ENG
Summary
I have experience working as SIA Door Supervisor and SIA CCTV Surveillance operator. I am able and willing to work up 12-hour per shift, both days and/or nights. I have a clear DBS Disclosure Barring Service from June 2023 and full UK Driving license. My ACT course and 1st Aid are up to date.
I completed 3 years working in the security industry, including corporate sites and more than 5 years working in concierge services at residential blocks. I have been responsible for managing front desk, assisting service providers, guests and the general public and capable of cultivating a positive image of the Company.
The skills section further below includes my abilities, as providing administrative support to teams developing various projects.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bridgepost Advisors- LFCD Strategic Solutions Limited
London
06.2023 - 11.2024
- Scheduled office meetings and client appointments for the team and supported managing director through the personal document.
- Provided logistical support for conference calls, meetings, and events, including room reservations, agenda preparation, and calendar maintenance.
Security Officer
Allied Universal
London
11.2023 - 07.2024
- Handled incoming calls and assisted residents in emergencies alarm situations.
- Monitor Control Room Systems and access control.
- Provide customer service when called upon to do so.
- Ensured safety and emergency response upon request.
- CCTV monitoring, Patrolling of permisses and reporting to management in a daily basis.
Night Concierge
Qube Leasehold Property Management Ltd
London
03.2022 - 06.2023
- Welcoming and assisting visitors, contractors, tenants, and estate agents daily and operating and monitoring CCTV.
- I have reported 7 trespasses incidents. Patrolling the car park, common areas, and plant rooms. I have reported 14 false alarms and solved BMS and Intercom issues, in a timely manner.
- Cooperated to facility management incidents and provided daily reports and escalated matters to management in a daily basis.
Security Officer (Events)
Carlisle Support Services
England
06.2021 - 07.2022
- Working within wider teams to maintain Security with the public, Visitors, and Large Crowds in events such as Tottenham and Arsenal football games, Wimbledon Tennis Championship, racecourse at Royal Ascot, games in Lords Cricket, and BBC Television centre.
- Searching bags / Visitors and checking the accreditation by performing security checks on both inside and exterior of premises.
- Patrolling the premises to detect and prevent on-site offenses, responding to emergency situations and reporting all incidents to senior management.
Team Assistant (Trainee)
Bridgepost Advisors- LFCD Strategic Solutions Limited
London
11.2019 - 03.2022
- Managed 4 family homes for London residences of office clients (security systems, repairs and maintenance contractors and cleaning services).
- Coordinated bookkeeping activities, including invoicing and accounts payable.
Client Services Team member
Morgan Stanley, by ISS UK
London
04.2019 - 10.2019
- Managed an extensive diary management of 21 meeting rooms (Sales & trading Floors) by coordinating meetings, answering telephones and directing calls as necessary.
- Scheduled meetings and arranged the setting-up and booking of meeting rooms and catering requests in a daily basis. Ad-hoc duties such as filing, scanning, photocopying, and archiving.
- Liaised with 4 Team Leaders and 2 Line Managers in a daily basis.
Education
B A- Levels - Humanities & Social Economics
nfanta D.Maria Secondary High School
Coimbra, Portugal01.2007
Skills
- Multi-line phone systems
- Corporate scheduling
- Conflict resolution
- Interpersonal communication
- Written communication
- Word
- Excel
- Outlook
- Internet
- PowerPoint
- Access
- Vista
- Corporate security
- Security inspections
- Concierge Services
- Facilities Management
- X-ray Screening
Certification
- SIA DOOR SUPERVISION, 10/01/25, 01/01/18
- SIA CCTV, 06/29/25
- FIRST AID CERTIFICATE, 06/01/23
- ICQ LEVEL 2 CERTIFICATE IN PRINCIPLES OF TEAM LEADING (RQF)
- ICQ LEVEL 1 PERSONAL DEVELOPMENT AND EMPLOYABILITY SKILLS COURSE (RQF)
- ICQ CERTIFICATE IN RETAIL KNOWLEDGE (RQF)
- FIRE SAFETY MANAGEMENT ICQ LEVEL 2
- TQUK LEVEL 2 AWARD IN FIRE SAFETY PRINCIPLES (RQF)
- ICQ LEVEL 2 CERTIFICATE IN CUSTOMER SERVICE (RQF)
Personal Information
- Nationality: Portuguese
- Marital Status: Single
Timeline
Security Officer
Allied Universal
11.2023 - 07.2024
Bridgepost Advisors- LFCD Strategic Solutions Limited
06.2023 - 11.2024
Night Concierge
Qube Leasehold Property Management Ltd
03.2022 - 06.2023
Security Officer (Events)
Carlisle Support Services
06.2021 - 07.2022
Team Assistant (Trainee)
Bridgepost Advisors- LFCD Strategic Solutions Limited
11.2019 - 03.2022
Client Services Team member
Morgan Stanley, by ISS UK
04.2019 - 10.2019
B A- Levels - Humanities & Social Economics
nfanta D.Maria Secondary High School