Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Hugh Barnes

Cardiff,South Glamorgan

Summary

Dedicated professional with a strong foundation in critical analysis and a customer-centric approach. Demonstrates exceptional customer service skills, multitasking abilities, and time-management expertise. Proficient in Microsoft Office, committed to delivering high-quality results and enhancing customer satisfaction.

Overview

21
21
years of professional experience

Work History

Student

University of Law
03.2024 - Current

Studying for the Solicitors Qualification Exam. Passed SQE1 exams. Sitting SQE2 exams in July/August window.

Benefits officer

Cardiff Council
Cardiff
09.2004 - 02.2024
  • Dealt with all types Housing Benefit and Council Tax Benefit/Reduction claims
  • Assessed complex claims dealing with self employed accounts, persons from abroad and temporary accommodation claims.
  • Dealt with customer queries promptly and effectively
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Supported team by demonstrating respect and willingness to help.
  • Increased customer satisfaction by resolving issues.
  • Dealt with covid self isolation payments during the pandemic

Education

Solicitors Qualifying Exam -

University of Law
Bristol
03.2024 -

Prince2 -

Peoplecert
/2023 - /2023

Bachelor of Laws -

The Open University
Cardiff
09.2016 - 05.2020

Skills

  • Critical analysis
  • Customer-centric approach
  • Customer Service
  • Multitasking
  • Time-management
  • Microsoft Office proficiency


Affiliations

  • Gigs
  • Walking
  • Reading

Timeline

Student

University of Law
03.2024 - Current

Solicitors Qualifying Exam -

University of Law
03.2024 -

Bachelor of Laws -

The Open University
09.2016 - 05.2020

Benefits officer

Cardiff Council
09.2004 - 02.2024

Prince2 -

Peoplecert
/2023 - /2023
Hugh Barnes