Hubert Jozwik
Hoddesdon,Hertfordshire
Summary
Offering strong ability to adapt and learn quickly in various environments. Knowledgeable about teamwork, communication, and problem-solving. Ready to use and develop time management, organisational, and interpersonal skills in any role.
Friendly and approachable, with exceptional communication and customer service skills, complemented by proven ability to handle transactions and manage stock. Known for creating positive shopping experiences and assisting customers with product information. Eager to contribute to success and growth.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
Work History
Private hire taxi driver /Uber Driver
Uber
London
09.2023 - Current
- Verified vehicle condition before each shift for optimum performance.
- Familiarised self with various city locations, improving route efficiency.
- Handled emergency situations calmly, prioritising passenger safety.
- Demonstrated knowledge of local routes for efficient journey times.
- Ensured passenger safety by adhering to all road regulations.
- Adapted quickly to changing traffic situations, minimising delays.
- Maintained cleanliness of vehicle, enhancing passenger comfort.
- Assisted passengers with luggage to ensure satisfactory experience.
- Managed difficult driving conditions calmly for passenger reassurance.
- Delivered exceptional customer service for positive reviews.
- Applied personal road knowledge and GPS application to set shortest routes.
Delivery driver
CWTL / Amazon
London
08.2018 - 05.2023
- Navigated various routes efficiently, leading to increased route coverage.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Handled fragile items carefully, resulting in zero damage complaints.
- Reduced fuel costs with efficient route planning.
- Coordinated delivery schedules for optimum time management.
- Carried out minor vehicle repairs, minimising downtime for maintenance services.
- Maintained vehicle cleanliness for a professional appearance.
- Partook in training sessions regularly improving knowledge of safety protocols and procedures.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Completed emergency deliveries successfully despite challenging conditions.
- Improved client satisfaction by delivering packages promptly and accurately.
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
- Communicated effectively with dispatch team to ensure timely deliveries.
- Ensured safety by regular vehicle inspections and maintenance.
- Provided excellent customer service, enhancing company reputation.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
Senior Bartender / Private Function Bartender
Sexy Fish/Asian Mayfair Restaurants
City of London
03.2017 - 05.2018
- Analysis and pro-active management of potentials using product mix reports
- Accurate receiving of goods, prep controls and daily par stock levels
- Relaying information in daily briefs as to stock levels
- Stock rotation and par level management
- Drink presentation to specification and ensuring product consistency
- Bar set up and Product Prep, opening and closing checklists implemented and checked daily/weekly
- Drink Quality, weekly training sessions scheduled with agenda recorded, ensuring product consistency
- Product Knowledge, weekly spec checks to be completed with results recorded
- Bar service standards, achieving results of 90% and above on mystery diner bar section
- Attendance and participation in staff briefs to ensure 100% focus on service quality
- Bar Cleanliness daily, weekly and deep cleans scheduled and checked
- Staff Training, a schedule of training so that the restaurant can surpass industry competition and guest expectations
- Recruitment, management and appraisal of the bar team with a constant view to improving staff retention
- Legal compliance liability including H&S/Training and Food Safety and Hygiene.
Senior Bartender
Scotts Restaurant
City of London
05.2008 - 03.2018
- Responsible for preparing and serving wide type of beverages – cocktails, beer, and wine.
- Responsible for good operation of a bar, receipt and inventory accountability.
- Maintains and orders liquor, cocktail garnishes, glassware and other inventory for the bar.
- Ensures the bar is stocked, displayed, clean, tidy and prepared for a service.
- Offers advice on the choice of extensive wine list.
- Barista course
- Responsible for making all different coffees (latte, cappuccino, espresso).
- Responsible for checking all deliveries of wine, coffee and bar equipment.
Back of House Supervisor (Assistant Manager)
The Wolseley
City of London
10.2006 - 05.2008
- Responsible for making the rota and payroll for staff
- Taken the manager’s position on a few occasions when he was on annual leave and coped well with the extra workload and responsibility
- Health and Safety course (level 2)
- Responsible for cleaning and other checklist for the restaurant
- To ensure that all the back of house areas are clean tidy and inviting.
- To ensure a high level of staff care is given at all times.
- To be accountable for all Laundry on the house keeper absents.
- To follow all BOH Procedures and implement
- To support kitchen on a daily basis on all set up for services
- To keep check on the cleaner.
- To support in organising the BOH team
- To support and supervise Polisher
- To help maintain a clean and friendly staff room.
- To liaise with BOH Manager with regards to all orders
- To support BOH Manger in Rota writing and any futures changes
- Checking all checklist
- To be able to work all sections if required around BOH.
- Reporting to BOH manger all Maintenance issues that arises
- Cleaning of staff changing room
- Corridors clean and tidy
- Staff Room leaned and tidied throughout day
- Vending machines are maintained and checked throughout day
- To be attentive and professional at all times. To recognise staff needs.
- To ensure staff satisfaction through high quality of service
- To contribute to the building of the team and have an active interest in the employees’ welfare, safety and development.
- To ensure that disciplinary and grievance procedures are followed according to the Company policy.
- To ensure that you have a thorough understanding of and adhere to laws and regulations regarding food safety, health and hygiene, fire equipment and fire training.
- To participate in departmental meetings to discuss and solve operational problems and to establish strategies for improvement and development.
- To establish and maintain a good working relationship with other departments.
- To comply with any other reasonable instruction from superior
Sales representative
Semar (FMCG)
Lublin , Poland
03.2004 - 01.2006
- Conducted market analysis to anticipate future trends and adjust strategies accordingly.
- Optimised sales presentations using persuasive communication techniques.
- Collaborated with marketing department for effective promotional campaigns.
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
- Built lasting relationships with clients through customer service interactions.
- Collected and processed payments.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Completed customer searches to generate new leads.
Car mechanic/electromechanic
SAHIB ltd
Lublin , Poland
09.2000 - 03.2004
- Removed damaged parts from vehicles carefully avoiding further damage.
- Assisted customers in understanding their vehicle's needs resulting in improved client relations.
- Diagnosed mechanical issues quickly, reducing downtime for clients.
- Fixed electrical systems within cars for heightened user experience.
- Ensured all work complied with company standards as well as health and safety regulations.
- Maintained clean work area, promoting efficiency and safety.
- Collaborated with team members to complete major repairs swiftly.
- Managed workshop tools and equipment, ensuring safe working environment.
- Installed new vehicle features following manufacturer guidelines precisely.
- Communicated repair needs and issues to customers, explaining complex concepts to help with decision-making.
Education
Certificate of Higher Education - Mechanical Engineering
Technical Vocational School
Lublin 09.1993 - 05.1999
Skills
- First Aid trained
- Flexible approach
- Safe driving practices
- Customer Service
- Professional telephone manner
- Self motivated
- Fluency in multiple languages
- Target achievement
- Customer satisfaction focus
- Building client trust
Custom
References will be available on request.
Personal Information
Date of birth: 09/18/83
Affiliations
- Automotive, Snowboarding, Jazz music, Volleyball
Languages
Polish
Native
English
Advanced
Timeline
Private hire taxi driver /Uber Driver
Uber
09.2023 - Current
Delivery driver
CWTL / Amazon
08.2018 - 05.2023
Senior Bartender / Private Function Bartender
Sexy Fish/Asian Mayfair Restaurants
03.2017 - 05.2018
Senior Bartender
Scotts Restaurant
05.2008 - 03.2018
Back of House Supervisor (Assistant Manager)
The Wolseley
10.2006 - 05.2008
Sales representative
Semar (FMCG)
03.2004 - 01.2006
Car mechanic/electromechanic
SAHIB ltd
09.2000 - 03.2004
Certificate of Higher Education - Mechanical Engineering
Technical Vocational School
09.1993 - 05.1999
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