Hsuan Yu Lin
Sheffield,South Yorkshire
Summary
Multilingual professional fluent in Taiwanese, Chinese, Cantonese, English, and Korean, known for exceptional patience and composure in managing customer complaints and enhancing customer engagement. Demonstrates a positive attitude and time efficiency, quickly acquiring new knowledge and skills. A collaborative team worker committed to delivering excellent service and continuous improvement in customer relations.
Overview
1
1
year of professional experience
Work History
Customer service cashier
Decathlon Taiwan
Taipei, Taipei
06.2024 - 09.2024
- Maintained up-to-date knowledge of store policies, promotions, and product offerings for accurate customer communication
- Managed queues effectively during busy periods, reducing wait times
- Checked prices using barcode scanners for accurate billing
- Ensured customer satisfaction by providing efficient and friendly service
- Packaged customer purchases carefully, preventing any damage or spillage
- Collaborated with team members to achieve daily sales targets without compromising on service quality
- Enhanced customer experience with a positive attitude and patience
- Trained and mentored new cashiers and clerks in correct processes
- Completed opening and closing procedures each day
Customer service cashier
Decathlon Taiwan
Taipei, Taipei
06.2023 - 09.2023
- Helped customers make product and service selections among a range of options
- Studied event details before selling tickets to accurately and knowledgeably answer customer questions
- Issued receipts promptly after every transaction, strengthening trust among customers
- Handled customer complaints professionally, leading to resolution and retention
- Checked prices using barcode scanners for accurate billing
- Balanced till at the end of each shift, ensuring accuracy in financial reporting
- Stocked shelves whilst maintaining store cleanliness and orderliness
Education
Diploma of Higher Education - International Relations and Politics
University of Sheffield
Sheffield 09/2023 -
Skills
- Speaking languages fluently: Taiwanese, Chinese, Cantonese, English and Korean
- Patience and composure
- Complaint management
- Customer engagement
- Learning knowledge quickly
- Positive attitude
- Time efficiency
- Team worker
Affiliations
- Photography
Timeline
Customer service cashier
Decathlon Taiwan
06.2024 - 09.2024
Customer service cashier
Decathlon Taiwan
06.2023 - 09.2023
Diploma of Higher Education - International Relations and Politics
University of Sheffield
09/2023 -
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