Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Hsuan Yu Lin

Hsuan Yu Lin

Sheffield,South Yorkshire

Summary

Multilingual professional fluent in Taiwanese, Chinese, Cantonese, English, and Korean, known for exceptional patience and composure in managing customer complaints and enhancing customer engagement. Demonstrates a positive attitude and time efficiency, quickly acquiring new knowledge and skills. A collaborative team worker committed to delivering excellent service and continuous improvement in customer relations.

Overview

1
1
year of professional experience

Work History

Customer service cashier

Decathlon Taiwan
Taipei, Taipei
06.2024 - 09.2024
  • Maintained up-to-date knowledge of store policies, promotions, and product offerings for accurate customer communication
  • Managed queues effectively during busy periods, reducing wait times
  • Checked prices using barcode scanners for accurate billing
  • Ensured customer satisfaction by providing efficient and friendly service
  • Packaged customer purchases carefully, preventing any damage or spillage
  • Collaborated with team members to achieve daily sales targets without compromising on service quality
  • Enhanced customer experience with a positive attitude and patience
  • Trained and mentored new cashiers and clerks in correct processes
  • Completed opening and closing procedures each day

Customer service cashier

Decathlon Taiwan
Taipei, Taipei
06.2023 - 09.2023
  • Helped customers make product and service selections among a range of options
  • Studied event details before selling tickets to accurately and knowledgeably answer customer questions
  • Issued receipts promptly after every transaction, strengthening trust among customers
  • Handled customer complaints professionally, leading to resolution and retention
  • Checked prices using barcode scanners for accurate billing
  • Balanced till at the end of each shift, ensuring accuracy in financial reporting
  • Stocked shelves whilst maintaining store cleanliness and orderliness

Education

Diploma of Higher Education - International Relations and Politics

University of Sheffield
Sheffield
09/2023 -

Skills

  • Speaking languages fluently: Taiwanese, Chinese, Cantonese, English and Korean
  • Patience and composure
  • Complaint management
  • Customer engagement
  • Learning knowledge quickly
  • Positive attitude
  • Time efficiency
  • Team worker

Affiliations

  • Photography

Timeline

Customer service cashier

Decathlon Taiwan
06.2024 - 09.2024

Customer service cashier

Decathlon Taiwan
06.2023 - 09.2023

Diploma of Higher Education - International Relations and Politics

University of Sheffield
09/2023 -
Hsuan Yu Lin