Hritik Chaudhary
Belfast,Northumberland
Summary
Driven professional with a background in sales and marketing, customer service and Hotel management across the Hospitality and tourism industry. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Potential student of MSc in International Business Management at Queen's University of Belfast. Seeking to leverage strong target achievement to progress within a growing company.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Digital marketing executive
ClickOnik Digital Media PVT, LTD.
Gurgaon , Delhi NCR
2022.08 - 2023.08
- Prioritised tasks to achieve SEO objectives within time and cost constraints.
- Created, developed and implemented SEO strategy, driving traffic and visibility.
- Built networks with internal and external marketing teams for optimal project alignment.
- Identified industry trends and developments to innovate current SEO processes.
- SEO Content Writing, blog posts, web Stories, Word press.
Front desk receptionist
Marriott International
New Delhi , India
2021.10 - 2022.07
- Provided critical administrative support to co-workers.
- Expertly handled complaints and recorded customer feedback to enhance guest experience.
- Resolved minor customer issues and requests for information, escalating complex problems to the line manager.
- Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.
- Reduced waiting times through effective time and resource management.
- Handled office petty cash and maintained flawless records.
Summer intern
ITC Maurya 5 Star Luxury Hotel
New Delhi , India
2019.05 - 2019.11
- Established and nurtured positive professional relationships within working environments.
- Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Collaborated with multidisciplinary teams to deliver projects within formal deadlines.
- Participated in training and seminars to enhance skills and promote growth.
Education
Bachelor of Arts - Hospitality Management
University of West London
London 06/2018 - 08/2021
Master of Science - International Business Management
Queen's Univesity of Belfast
Belfast 09/2023 -
Skills
- Dedicated team player with recognized creativity, integrity, and drive for success.
- Excellent timekeeping
- Thrives under pressure and takes initiative.
- Adaptable and able to respond effectively in various work situations.
- Customer Assistance
- Money handling
- Outstanding customer service
- Energetic self-starter
- Superb time management
- Self-motivated
- Decision-Making
- WordPress proficiency
- Search Engine Optimisation (SEO)
- Content marketing
POSITIONS OF RESPONSIBILITY & VOLUNTEERING:
- Marekting representative for IBM at Queen's Business School.
- An active member of the Aashman Foundation NGO and social organizations in, India.
Certification
- Body Language for Leaders
- Sales Management Foundations
- Critical Thinking for Better Judgment and Decision-Making
- Best Grooming Champ for Front of House Staff
Languages
English
Fluent
Hindi
Native
Timeline
Digital marketing executive
ClickOnik Digital Media PVT, LTD.
2022.08 - 2023.08
Front desk receptionist
Marriott International
2021.10 - 2022.07
Summer intern
ITC Maurya 5 Star Luxury Hotel
2019.05 - 2019.11
Bachelor of Arts - Hospitality Management
University of West London
06/2018 - 08/2021
Master of Science - International Business Management
Queen's Univesity of Belfast
09/2023 -
- Body Language for Leaders
- Sales Management Foundations
- Critical Thinking for Better Judgment and Decision-Making
- Best Grooming Champ for Front of House Staff
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