Hristina Bekiorva

• Streamlined record keeping system, enhancing detail and thoroughness.
• Interacted with customers via phone, email, and in-person to provide accurate service information.
• Assisted clients with daily enquiries while ensuring timely responses to correspondence.
• Managed incoming and outgoing mail to optimise office efficiency.
• Oversaw database maintenance, guaranteeing updated records and accuracy.
• Collaborated across departments to foster positive rapport and ensure smooth workflows.
• Monitored inventory needs, liaising with procurement team to facilitate supply chain operations.
• Identified workflow inefficiencies and implemented improvements to enhance office processes.

• Established communication channels between suppliers, staff and customers to optimise inventory flow.
• Recycled slow-moving and delisted products from company inventory and storage.
• Executed cyclical inventory counts, updating systems with accurate stock quantities.
• Addressed customer complaints regarding returns and escalated complex issues to supervisors.

Assisted Store Manager in managing a team of consultants, focusing on training for Assistant Manager roles.

Maximised sales by developing efficient operational methods and enhancing customer service standards.

Implemented consistency in customer service values across the consultant team.

Trained, coached, and delegated responsibilities while maintaining key instore operations.

• Responded to Store Manager's instructions promptly and effectively to meet customer demands.
• Developed strong customer relationships through utilisation of Key Performance Indicators to drive profitability.
• Enhanced product knowledge by studying both internal training materials and external resources.
• Led initiatives to promote company values and foster a competitive edge in the market.