Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hrishikesh Karkhanis

London,United Kingdom

Summary

Dynamic professional with extensive experience in operations management and guest service at Radisson Twickenham Hotel. Achieved a 95% customer satisfaction rate through effective negotiation and vendor management. Drove revenue growth by developing innovative travel packages. Committed to delivering exceptional experiences and building strong client relationships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

F&B Associate

Radisson Twickenham Hotel
London
07.2023 - Current
  • Oversaw daily service operations in a high-volume environment, ensuring efficiency and consistent guest satisfaction.
  • Acted as shift lead in the absence of management, coordinating a team of staff and addressing operational issues in real time.
  • Resolved customer concerns through proactive communication and problem-solving, contributing to repeat business and positive reviews.
  • Managed inventory and supply ordering, minimizing waste and ensuring continuous service availability.
  • Handled daily transaction processing and financial reconciliation with accuracy and accountability.

Operations Executive

New Apna Travel Services
Mumbai
02.2021 - 01.2023
  • Managed the operational aspects of a busy travel agency, ensuring a seamless experience for clients and contributing to the company’s sales goal.
  • Assisted clients with travel bookings (flights, accommodations, car rentals) and provided tailored travel recommendations.
  • Managed customer inquiries and travel requests, delivering high customer satisfaction and fostering repeat business.
  • Negotiated with travel suppliers and vendors to secure competitive rates, achieving a 95% customer retention rate.
  • Consistently met and exceeded sales targets.
  • Maintained a 95% customer satisfaction rate through personalized service.
  • Launched new travel packages, increasing revenue by 20% and attracting new customers.

Education

Master of Science - International Business Management

University of West London
London
10-2024

BBA - Business Administration And Management

Mumbai University
Mumbai
10-2020

Skills

  • Operations Management
  • Travel Management
  • Customer Relationship management (CRM)
  • Negotiation and Vendor Management
  • Guest Service
  • Hospitality Operations
  • Service Excellence

Certification

  • Specialisation in Excel and Word Processing, Excel proficiency, proficient in advanced data analysis using formulas (VLOOKUP, HLOOKUP), pivot tables, macros, and conditional formatting, and the ability to create visual data representations such as charts and graphs for business insights
  • Word processing, experienced in creating professional reports and presentations through structured formatting, and advanced document editing

References

References are available upon request.

Timeline

F&B Associate

Radisson Twickenham Hotel
07.2023 - Current

Operations Executive

New Apna Travel Services
02.2021 - 01.2023

Master of Science - International Business Management

University of West London

BBA - Business Administration And Management

Mumbai University

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Hrishikesh Karkhanis