HRIDHAY SHAH
COVENTRY,UK
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Skills
- CUSTOMER SERVICE SKILLS
- Exceptional communication, active listening, and empathetic approach
- Proficient problem-solving with patience, adaptability, and teamwork
- Deep product knowledge, effective conflict resolution, and proven sales acumen
- Tech-savvy, detail-oriented, dedicated to customer satisfaction, and results-driven in meeting sales goals
Overview
5
5
years of professional experience
1
1
Certification
Work history
Marketing Executive
The Media Manifest
Mumbai, Maharashtra
04.2023 - 08.2023
- Conducted market research to identify key customer segments and target audiences.
- Monitored market trends to remain ahead of competitors, consistently meeting client demands.
- Crafted compelling written content optimised for SEO, helping to improve online ranking.
Management Sales Executive
Classic Marble Company
Mumbai, Maharashtra
01.2022 - 01.2023
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Memorized company's detailed product portfolio and customized associated features and benefits to customer needs.
Intern
Lakshmi Corporation
09.2021 - 12.2021
- Reviewed property listings, trade journals, attended conventions and seminars to understand the real estate industry
- Responsible for assisting with the preparation of documents and presentations, scheduling appointments, and providing support to real estate agents
- Collaborated with architects to design floor, lobby, and apartment layouts, presenting them to customers.
VOLUNTEERING ___________________________________________________________
Rotaract Club
Mumbai
01.2019 - Current
- Participated in club meetings and events
- Planned and organized various service projects and community outreach activities like helping cancer patients, setting up camps for the underprivileged, etc.
Education
Msc - Management
Bachelors - Commerce
2023
Secondary Education Certificate - undefined
2020
Certification
Completed a course in Entrepreneurship from Jai Hind College
Completed couple of courses from COURSERA
Excel Skills for Business | Macquarie University
Business Foundations | University of Pennsylvania
Interests
DJ, Travel, Badminton
Languages
English
Fluent
Hindi
Native
Gujarati
Fluent
French
Beginner
Timeline
Marketing Executive - The Media Manifest
04.2023 - 08.2023
Management Sales Executive - Classic Marble Company
01.2022 - 01.2023
Intern - Lakshmi Corporation
09.2021 - 12.2021
- VOLUNTEERING ___________________________________________________________
Rotaract Club
01.2019 - Current
University of Warwick - Msc, Management
Jai Hind College - Bachelors, Commerce
Jai Hind College - Secondary Education Certificate,
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