Houssem Eddine Sid
Customer Service
Manchester,MAN
Summary
I am Houssem Eddine Sid. I am final year PhD student at Northumbria University (humanities and social sciences). I speak four languages and I have got significant customer service experience. I wish to develop myself in this domain, and I believe this role shall be beneficial for my career progression.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
3
3
Certifications
5
5
Languages
Work History
Customer Service Specialist
Sugden Sport Centre
Manchester
03.2022 - Current
- Enhancing profitability by implementing and organizing engaging fitness-based activities, including gym floor workshops, gym challenges and outdoor promotional activities
- Managing all customer comments and complaints proactively, quickly and effectively, ensuring they are recorded and proposing suggestions for improvements to prevent future problems
- Implementing the company policies & procedures, as well as adhering to health and safety legislation
- Taking action to reduce or eliminate risks where necessary
- Keyholder responsibilities, including opening and closing the building in accordance with health and safety procedures
- Providing gym tours to potential clients and designing them a bespoke training programs that suits their goals and preferences
- Organizing and executing marketing events to attract potential new clients.
- Resolved concerns with products or services to help with retention and drive sales
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
- Developed customer service improvement initiatives to decrease customer wait times
- Applied basic sales strategy to engage customers and present solutions to suit individual needs
- Maintained and managed customer files and databases
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Reinforced established quality control standards and followed procedures for optimal customer interactions
Fitness Coach
Total Fitness
Manchester
11.2020 - 02.2021
- Providing clients with personalized training programs according to their needs
- Conducted regular safety checks on gym equipments to maintain good condition and safety
- Supervised weightlifters and ensured client safety by enforcing policies and guidelines as well as 10:20 scanning and vigilance
- Carried out regular gym cleaning duties to ensure quality of the facilities were maintained.
Lecturer
Medea University
01.2018 - 12.2019
- Taught English module for second year students of arts and design
- Utilized the most contemporary approaches (effortless English approach) to help students improve their ability to speak English
- Worked collaboratively with the English department to reinforce policies and making sure the university guidelines are being followed
- Lesson plan designing and delivery
- Test students’ skills and monitoring their progression (tests, exams).
- Evaluated and revised lesson plans and course content to achieve student-centered learning
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations
- Selected and designed lesson plans and curriculum to meet academic objectives
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information
Oriflame
12.2017 - 08.2018
- Responsible for key roles such as recruiting new employees
- Advertising the cosmetic products online
- Presenting the company’s products to people from different contexts; universities, companies
- Etc
- Responsible for individual and group sales made by the newly recruited employees
- Present webinars to attract new clients and potential new employees to enlarge Oriflame’s consortium
- Demonstrated respect, friendliness and willingness to help wherever needed
- Demonstrated leadership skills in managing projects from concept to completion
- Developed and maintained courteous and effective working relationships
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Demonstrated creativity and resourcefulness through the development of innovative solutions
Sales
Rahim
Medea
03.2016 - 12.2017
- Keyholder responsibilities, including opening and closing the shop
- Attracting clients and providing them with a comfortable environment to help them purchase products.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Prepared merchandise for sales floor by pricing or tagging
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Achieved or exceeded company-defined sales quotas
Education
Ph.D. - discourse analysis
Northumbria University
Newcastle, United Kingdom 05.2018 - 01.2024
Pre-sessional course -
Canterbury Christ Church University
Canterbury, United Kingdom 04.2019 - 05.2020
Master of Arts - English Linguistics
Ibn Badis University
Mostaganem, Algeria 05.2016 - 05.2018
Bachelor of Arts - English Literature
Ali Lounici University
Blida, Algeria 05.2013 - 05.2016
Skills
Excellent written and oral communication
undefinedCertification
IELTS Cambridge certificate (8.5/9 speaking score)
Qualifications
National Academy of Sports Medicine 2021-2022
Level Two Fitness instructing
Active IQ 2022-2023
Level Three Personal Training
Centre of Excellence 2023
Level Three Diet and Nutrition Advisor
Level Four Advanced Nutrition for Weight Loss
RLSS
Lifeguard and first aid certificate 2023
Timeline
The Royal Soceity for the Prevention of Accidents E-learning Training Course
11-2023
IELTS Cambridge certificate (8.5/9 speaking score)
08-2023
The Financial Literacy Training (HSBC)
09-2022
Customer Service Specialist
Sugden Sport Centre
03.2022 - Current
Fitness Coach
Total Fitness
11.2020 - 02.2021
Pre-sessional course -
Canterbury Christ Church University
04.2019 - 05.2020
Ph.D. - discourse analysis
Northumbria University
05.2018 - 01.2024
Lecturer
Medea University
01.2018 - 12.2019
Oriflame
12.2017 - 08.2018
Master of Arts - English Linguistics
Ibn Badis University
05.2016 - 05.2018
Sales
Rahim
03.2016 - 12.2017
Bachelor of Arts - English Literature
Ali Lounici University
05.2013 - 05.2016
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