HOUSSAM Al YACOUB
Fleet
Summary
Proven hospitality professional with a track record of enhancing guest satisfaction at Four Seasons Hotels and Resorts. Skilled in multitasking and maintaining a strong work ethic, I excel in creating memorable experiences and improving service delivery. Expertise in safe driving and time management, consistently meeting guest needs with efficiency and attention to detail.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Guest Service Supervisor
Four Seasons Hotel
07.2023 - 01.2025
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
- Created memorable experiences for guests by anticipating their needs and going above expectations.
- Supported sales efforts by offering upgrades, upsells, and additional services tailored to individual guest preferences.
- Oversaw front desk operations, ensuring accuracy in reservations, billing procedures, and information updates.
Guest Service Agent
Four Seasons Hotels and Resorts
09.2021 - 07.2023
- Serving as a Guest Service Agent at Four Seasons Hotel Hampshire involved delivering an exceptional experience to every guest.
- Engaging with guests at check-in and throughout their stay, the agent provided assistance with inquiries and resolved any issues that arose.
- The role demanded strong communication skills and the ability to work collaboratively with team members to meet guest needs.
- A focus on creating memorable experiences contributed to the hotel's reputation for excellence.
Luggage Porter
Cliveden House Hotel.
03.2016 - 08.2021
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- As a Luggage Porter at Cliveden House Hotel, the primary responsibility was to assist guests with their luggage and ensure a smooth arrival and departure experience.
- This position required maintained a strong interpersonal skills, ethic and a proactive approach to guest service.
- Collaborating with the front desk and other departments, the porter facilitated a seamless transition for guests during their stay. Attention to detail and a commitment to hospitality were essential to excel in this role.
Delivery Driver
Huckleberry Chicken.
11.2013 - 02.2016
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained a professional attitude and demeanor when interacting with customers.
- Provided accurate estimated times of arrival (ETA) for all deliveries
- Adhered to all traffic laws and regulations, ensuring safety for all customers and pedestrians
- Promptly reported any vehicle issues or customer complaints to management
- Maintained accurate records of all deliveries and customer interactions.
- Operated vehicle safely in highly congested areas with no traffic violations.
Bellman & Valet Parking Attendent
Four Seasons Hotels and Resorts
03.2005 - 10.2012
- Escorted guests to assigned rooms and transported luggage.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Ability to drive and operate manual and automatic transmission vehicles .
- Checking vehicles are correctly parked, displaying a valid permit and observing limited waiting regulations.
Luggage Porter & Valet Parking Attendent
Samirames Hotel
12.1999 - 03.2005
- Communicated with coworkers and managers about completed duties.
- Assists guests with their luggage for both check-ins and check-outs.
- Carries guests' luggage to the room upon check-in and check-out.
Education
No Degree - Tourism And Hospitality Management
Tourism Institute
Damascus,Syria01-1998
No Degree - Society Studies & Philosophy
Damascus University
Damascus,Syria.01-1996
High School Diploma -
Al Mazeney.
Damascus, Syria.10-1992
Skills
- Multitasking proficiency
- Strong work ethic
- Attention to detail
- Dependable and reliable
- Time management skills
- Safe driving record
- Valid Driver's license
Certification
- First Aid Certification
- Certified Learning Coach
Languages
Arabic
Native or Bilingual
Timeline
Guest Service Supervisor
Four Seasons Hotel
07.2023 - 01.2025
Guest Service Agent
Four Seasons Hotels and Resorts
09.2021 - 07.2023
Luggage Porter
Cliveden House Hotel.
03.2016 - 08.2021
Delivery Driver
Huckleberry Chicken.
11.2013 - 02.2016
Bellman & Valet Parking Attendent
Four Seasons Hotels and Resorts
03.2005 - 10.2012
Luggage Porter & Valet Parking Attendent
Samirames Hotel
12.1999 - 03.2005
No Degree - Tourism And Hospitality Management
Tourism Institute
No Degree - Society Studies & Philosophy
Damascus University
High School Diploma -
Al Mazeney.
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