HOUDA TYSON
Manchester,United Kingdom
Summary
Customer Relationship Manager specialising in enterprise IT and sales strategy, with expertise in cloud platforms including Azure and AIoT SaaS. Demonstrated success in client engagement and B2B relationship building, alongside proficiency in Microsoft licensing. Effective communicator and collaborator, recognised for strong presentation skills and cross-functional coordination. Aiming to drive growth and innovation in a dynamic organisation.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Customer Success Manager
Powerfleet
Remote
09.2024 - 06.2025
- Led customer onboarding and implementation of PowerFleet's SaaS solutions across strategic enterprise accounts.
- Cultivated relationships with key stakeholders and C-level executives in large-scale operations.
- Enhanced product adoption through proactive communication, training, and business reviews.
- Managed multi-million-pound contracts and renewals, achieving high retention rates and maximising account value by 20%
- Identified upsell and cross-sell opportunities to drive revenue growth and expand service offerings.
- Executed account expansion strategies, resulting in increased contract values by 35% and extended agreements from 3 years to 5 years.
- Mitigated risks to customer success while advocating for customer needs to ensure seamless experiences.
- Conducted quarterly business reviews to demonstrate ROI and align PowerFleet capabilities with client requirements.
Digital Sales Specialist, EMEA
Concentrix (Microsoft)
Remote, United Kingdom
06.2022 - 08.2024
- Established strategic relationships with enterprise clients, conducting needs assessments and delivering customised Microsoft solutions.
- Secured over £2.3M in contract renewals, achieving 127% of annual targets through effective upselling.
- Managed support contract renewals across Microsoft’s portfolio, ensuring timely renewals and minimising churn.
- Prepared complex quotations and proposals, collaborating with legal and finance teams for compliance.
- Expanded client base by 35%, adding over 15 new enterprise accounts with average values exceeding £150K.
- Positioned complex Microsoft infrastructure solutions, contributing to 22% increase in regional revenue.
- Partnered with technical teams for proof-of-concept demonstrations, achieving 89% close rate.
- Negotiated multi-year agreements worth over £500K annually, enhancing customer lifetime value by 45%.
Senior Account Manager- UKI
Nycomm Group Ltd
Manchester, United Kingdom
12.2018 - 06.2022
- Drove revenue growth by increasing sales by 46% in first year.
- Conducted thorough market research to identify new business opportunities.
- Expanded relationships with existing customers by proposing tailored solutions.
- Performed regular account reviews and discussions on future projects with customers.
- Actively pursued new business through cold calling and trade show attendance.
- Achieved comprehensive understanding of key customer needs and requirements.
Business development manager
British Cables Company
Manchester, United Kingdom
10.2015 - 11.2018
- Surpassed revenue goal of £1m by achieving £1.5m through strategic initiatives.
- Secured significant deals exceeding £100k via expert negotiations.
- Identified target companies and decision-makers to drive business growth strategies.
- Conducted regular client meetings to assess portfolio performance and gather feedback.
- Presented product features to prospective clients, increasing interest in offerings.
- Followed up with established clients to promote new products and services.
- Cultivated strong client relationships, fostering trust and loyalty.
- Recognised upselling opportunities to maximise revenue potential.
EMEA- Key Account Executive
Renold PLC
Manchester, United Kingdom
12.2011 - 02.2015
- Conducted onsite visits to key clients, fostering strong relationships across EMEA region.
- Increased sales by 25-30% for smaller accounts through tailored solutions.
- Collaborated with cross-functional teams to align product offerings with client preferences.
- Produced comprehensive weekly, monthly, and quarterly statement reports.
- Maintained excellent customer relations, contributing to business growth.
- Addressed customer enquiries and negotiated contracts effectively.
- Provided training and support to junior team members, promoting teamwork and excellence.
Education
High School Diploma - French
Adrissa Group Scolaire
Fes 01.1998 - 01.2002
University Degree - Business Management
OFPPT
Fez 01.2002 - 01.2004
Skills
- Customer success management
- Technical account management
- Enterprise IT environments
- Sales strategies
- Cloud computing (Azure, AIoT SaaS)
- Client Relationship Management
- CRM tools (Salesforce, Gainsight)
- Client relations
- B2B sales
- Communication skills
- Language proficiency
- Leadership abilities
- Team collaboration
- Presentation delivery
- Microsoft licenses
LANGUAGES
English: Fluent/Proficient
French: Fluent/Proficient
Arabic: Fluent/Proficient
Certification
- June 2024: Microsoft Licensing fundamentals certificate.
- August 2016: Professional Selling Skills certificate from Pareto Law / Wilmslow
- March 2015: IELTS certificate CEFR level B2 with British council certified by Cambridge University.
References
References available upon request
Hobbies and Interests
Passionate about music, travel, and cultural exploration. Enjoy hiking, outdoor adventures, and staying active through dance and movement. Thrive in environments that blend creativity, wellbeing, and connection with nature.
Awards
Certificate of Achievement Customer Success Manager (Success Coaching ) CPD certified., Circle of Excellence Award, Nycomm Ltd, Winner of the award, twice
PERSONAL INFORMATION
Driving Licence: Yes
Timeline
Customer Success Manager
Powerfleet
09.2024 - 06.2025
Digital Sales Specialist, EMEA
Concentrix (Microsoft)
06.2022 - 08.2024
Senior Account Manager- UKI
Nycomm Group Ltd
12.2018 - 06.2022
Business development manager
British Cables Company
10.2015 - 11.2018
EMEA- Key Account Executive
Renold PLC
12.2011 - 02.2015
University Degree - Business Management
OFPPT
01.2002 - 01.2004
High School Diploma - French
Adrissa Group Scolaire
01.1998 - 01.2002