Ho Tsun CHENG

I am working at the Vale Village at the University of Birmingham. The Vale Village is the largest student village of the University of Birmingham. It includes a dining area and venue space, main bar and nightclub, a convenience store.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Established and maintained professional relationships with customers to increase trust and rapport.
• Operated POS system to process payments and provide receipts.
• Used in-store system to locate inventory and place special orders for customers.
• Prioritized helping customers over completing other routine tasks in store.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

A family-run Chinese takeaway shop located in Preston, Lancashire

• Processed customer orders and accurately entered into order system.
• Processed both cash purchases and returns.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Documented customer orders and conveyed special requests to kitchen staff.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Operated food slicers, grinders and chopper in accordance with safety guidelines.
• Washed, peeled and cut various foods such as fish and potatoes to prepare for cooking or serving.
• Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.

Project Description:

Contract No. HY/2009/19

Central – Wan Chai Bypass – Tunnel (North Point Section) and Island Eastern Corridor Link

Construction of an approach ramp to the tunnel and modification of Island Eastern Corridor (IEC) and construction of relevant facilities

• Monitored construction progress, updating documents and information.
• Monitored and analyzed contractor documentation and works on site for compliance with contract and regulations.
• Evaluated and adjusted construction and engineering processes to maximize project efficiency, solving technical problems.
• Obtained special project permits and records of governmental approval.
• Coordinated with contractors and client to boost productivity and efficiency.
• Reviewed calculations and analytical data to maintain accuracy of technical reports.
• Visited project sites during construction to monitor progress and consult with contractors and on-site engineers.
• Prepared and submitted reports on job progress and safety conditions to upper management.
• Generated weekly and monthly progress reports detailing findings and recommendations.
• Maintained database systems to track and analyze data.
• Gathered, organized and input information into digital database.
• Arranged meetings and took meeting notes.

Project Description:

Contract No. DC/2007/23

Construction of Sewage Conveyance System from North Point to Stonecutters Island

Construction of sewage conveyance system from North Point Preliminary Treatment Works to Stonecutters Island Sewage Treatment Works via Wan Chai East Preliminary Treatment Works, Central Preliminary Treatment Works and Sai Ying Pun junction shaft.

• Monitored and analyzed contractor documentation and works on site for compliance with contract and regulations
• Evaluated and adjusted construction and engineering processes to maximize project efficiency, solving technical problems.
• Coordinated with contractors and client to boost productivity and efficiency.
• Reviewed calculations and analytical data to maintain accuracy of technical reports.
• Visited project sites during construction to monitor progress and consult with contractors and on-site engineers.
• Arranged meetings and took meeting notes.
• Prepared and submitted reports on job progress and safety conditions to upper management.

Project Description:

Express Rail Link Consultancy Agreement No. C801 Detailed Design for West Kowloon Terminus

Prepare the detailed design for West Kowloon Terminus and Approach Tunnel and relevant facilities

• Collaborated with engineering team to determine project specifications.
• Developed high-quality engineering designs and plans to meet industry standards.
• Prepared and verified construction documentation to meet client requirements and vision.
• Performed complex calculations to analyze and optimize engineering processes.
• Studied corrections from senior engineers to learn and grow professionally.

Project Description

Express Rail Link Consultancy Agreement No. C801 Detailed Design for West Kowloon Terminus

Prepare the detailed design for West Kowloon Terminus and Approach Tunnel and relevant facilities

• Developed high-quality engineering designs and plans to meet industry standards.
• Performed complex calculations to analyze and optimize engineering processes.
• Studied corrections from senior engineers to learn and grow professionally.
• Coordinated with contractors and client to boost productivity and efficiency.
• Maintained database systems to track and analyze data.
• Gathered, organized and input information into digital database.
• Arranged meetings and took meeting notes.