Hosana Aynealem
London
Summary
PMO professional with 15+ years’ experience supporting project, portfolio and housing operations across social housing, local authority and income management environments. Skilled in coordinating project activities, financial tracking, risk and issue management, and performance reporting to enable informed decision‑making for senior stakeholders. Strong background in housing income collection, rent arrears, housing benefits and discretionary housing payments, combined with technology portfolio support in a 180‑person IT function.
Overview
19
19
years of professional experience
Work history
Training specialist
Charity
London
10.2025 - Current
- Developed training materials to enhance participant engagement and knowledge retention.
- Conducted training sessions to equip staff with essential skills and knowledge.
- Evaluated training effectiveness through participant feedback and performance assessments.
- Collaborated with team members to identify training needs and address skill gaps.
- Managed logistics for training events, ensuring smooth execution and participant satisfaction.
- Assisted in implementation of new training programmes and resources.
- Streamlined administrative processes related to organising training events, improving efficiency within department.
Portfolio Officer (Fixed‑term Contract)
Metropolitan Thames Valley Housing (MTVH)
London
11.2024 - 09.2025
- Supported Technology function of ~180 staff across infrastructure, digital, architecture, applications and data/BI, reporting to Head of Portfolio within small PMO team of three.
- Helped oversaw portfolio of c.100 IT and digital change projects per year with total budget of £9m, coordinating tracking, dependencies and reporting to PMO standards.
- Produced monthly portfolio and project status reports for senior management, consolidating schedule, risk and financial information into clear highlight packs and dashboards.
- Maintained project documentation, supported portfolio reviews and ensured adherence to agreed governance, stage gates and reporting cycles.
- Assisted with resource planning, scheduling and budget monitoring, ensuring accurate time recording, cost allocation and capitalisation of resources.
- Supported risk and issue identification and tracking, escalating where required to minimise project disruption and protect delivery timelines.
- Ensured accuracy and availability of financial data, including budget versus actuals and detailed financial records for projects and budget codes.
Project Support Officer
London Borough of Hackney – Housing & Environmenta
London
12.2014 - 11.2024
- Supported planning, delivery and closure of housing and environmental projects, ensuring delivery on time and within agreed budgets.
- Contributed to the successful merger of Hackney estate cleaning with Street Cleansing, supporting the Project Manager and helping achieve an annual cost saving of over £500k.
- Led and supported data integrity projects, working closely with operational staff to analyse data, resolve issues and make recommendations to senior managers, improving resource allocation and utilisation.
- Maintained project records, tracked deliverables, supported change requests and produced regular status reports, contributing to lessons learned and continuous improvement.
- Collected and analysed data for monthly and quarterly performance reporting, monitoring service standards, audit recommendations, business continuity and service plans.
- Produced management reports and housing service KPIs, including graphical presentations, benchmarking and trend analysis against past performance.
Business Support Officer
London Borough of Hackney – Benefits & Revenues
London
07.2013 - 10.2014
- Processed Discretionary Housing Payment (DHP) applications and access cases, calculating benefit awards in line with policy and guidance to support vulnerable residents.
- Supported Service Development and Performance Managers with team coordination, scheduling, documentation and administration of service improvement activities.
- Logged, tracked and shared complaints using CRM and related systems, ensuring accurate and timely updates to records to support regulatory and service standards.
- Gathered and analysed information from external sources, producing summaries and recommendations for Heads of Service, including volumes of successful DHP claimants and those supported with employment or money management advice.
Income Collection Officer
East Thames Housing – Social Housing Provider
London
01.2007 - 12.2013
- Managed income collection for an allocated patch, consistently achieving targets and securing approximately £10,000 per month in rent and related income.
- Monitored rent and sundry debt accounts, managing arrears to support credit control, debt recovery and achievement of budgetary targets for the organisation.
- Led rent arrears recovery activity, including negotiation with tenants and initiating possession proceedings where necessary while balancing income collection with tenant sustainability.
- Processed and authorised invoices, carried out bank reconciliations, managed petty cash and maintained accurate financial records in line with financial procedures.
- Ensured timely payments to creditors and accurate updates to financial systems, working extensively with Excel and other software to manage and reconcile large data sets.
- Built and maintained effective working relationships with internal teams and external stakeholders; regularly liaised with Housing Benefit teams to resolve claims and reduce arrears.
Education
Bachelor of Arts - Business Administration and Marketing
University of East London
London, EnglandGNVQ Advanced - Business and Finance
London
LondonGCSEs - Various
London
LondonSkills
- Project management support & PMO coordination
- Portfolio management & pipeline tracking
- Project documentation, reporting & governance
- Budget monitoring, financial tracking & variance analysis
- Resource allocation, scheduling & capacity planning
- Risk, issue & RAID management
- Data analysis, dashboards & KPI reporting
- Stakeholder communication & senior management reporting
- Process improvement, compliance & audit support
- Housing income collection, arrears management & benefits
- Training material creation
Tools & Methods: MS Office, Excel (extractions, pivot tables, graphs), PowerPoint, MS Project, MS 365, Google Suite, Oracle Finance, ServiceNow, Salesforce, Agile ways of working
Timeline
Training specialist
Charity
10.2025 - Current
Portfolio Officer (Fixed‑term Contract)
Metropolitan Thames Valley Housing (MTVH)
11.2024 - 09.2025
Project Support Officer
London Borough of Hackney – Housing & Environmenta
12.2014 - 11.2024
Business Support Officer
London Borough of Hackney – Benefits & Revenues
07.2013 - 10.2014
Income Collection Officer
East Thames Housing – Social Housing Provider
01.2007 - 12.2013
Bachelor of Arts - Business Administration and Marketing
University of East London
GNVQ Advanced - Business and Finance
London
GCSEs - Various
London