HOSAI RAHIM
Southampton
Summary
Results-driven professional with expertise in project management utilising Agile and Waterfall methodologies, complemented by a Lean Foundation certification (LCS Level 1a). Proficient in tools such as Planview, MS Project, JIRA, and Trello, with a strong focus on risk management, issue resolution, and quality assurance oversight. Demonstrates advanced skills in process modelling, data analysis using Excel Pivot Tables, and the creation of reports and dashboards to support portfolio performance metrics. Adept at PMO reporting, project scheduling tools mastery, and applying critical thinking to drive decision-making and optimise outcomes. Committed to fostering leadership and team collaboration while delivering measurable results aligned with organisational goals.
Adaptable and driven professional with natural aptitude for organisational and analytical tasks, demonstrating proficiency in project coordination and stakeholder engagement. Strong communication and problem-solving abilities, paired with keen eye for detail and strategic mindset. Committed to leveraging these skills to deliver impactful results in [Desired Position] role.
Overview
7
7
years of professional experience
Work history
Junior PMO Analyst
Bell Integration
Portsmouth
03.2022 - 06.2025
- Managed the creation and delivery of comprehensive project portfolios, ensuring alignment with organizational goals.
- Monitored project progress meticulously and prepared detailed management information, including exception reporting on financial and quantitative project KPIs.
- Conducted regular quality assessments within the portfolio, maintaining high standards.
- Delivered impactful presentations to small groups/PS directors and implemented process improvements.
- Provided strategic recommendations and support to project teams, enhancing overall project performance.
- Maintained comprehensive risk logs, conducted project audits, and implemented risk mitigation strategies.
- Ensured all project activities complied with company standards, federal laws, and relevant regulations.
- Escalated critical issues promptly, minimised potential disruptions to the workflow,.
- Prioritised workloads effectively, met tight deadlines consistently.
- Coordinated various project tasks for successful completion within set deadlines.
- Achieved deadline compliance with diligent tracking of project milestones.
- Enhanced team collaboration by facilitating regular status meetings for all stakeholders.
- Handled conflict resolution amongst team members effectively, fostered a positive working environment.
- Designed project presentations and reports for executive teams.
- Tailored solutions based upon unique project requirements, drove overall success,.
- Tracked and communicated project status, timelines and action items from project inception to delivery.
Project Administrator
MAP Group
Southampton
11.2021 - 03.2022
- Assisted team manager and coordinators with day-to-day project administration tasks.
- Maintained regular communication with crews and subcontractors' back-office teams.
- Supported in providing data and information for clients' reports, schedules, and applications.
- Coordinated project activities, managed schedules, and ensured project deliverables were completed on time and within budget.
- Conducted risk analyses and provided recommendations to mitigate potential issues.
- Acted as the point of contact for all project participants, facilitating effective communication.
- Facilitated team briefings, enhancing overall understanding of project goals and roles amongst members.
- Coordinated with external vendors, facilitating smooth operations and timely delivery of resources.
- Efficiently managed resource allocation across various projects ensuring optimal utilisation and avoiding wastage.
Client Service Administrator
ReAssure Life Ltd
Southampton
03.2021 - 10.2021
- Handled incoming calls and emails from clients regarding their insurance policies, claims, and general inquiries.
- Assisted clients with policy details, updates, changes, and cancellations.
- Supported clients through the claims process, ensuring timely resolution.
- Addressed and resolved client complaints and issues, escalating to higher management when necessary.
- Maintained accurate records of client interactions, transactions, and correspondence.
- Facilitated positive customer experiences with attentive service.
- Performed data entry tasks to keep records up-to-date and organised.
- Streamlined communication with customers to understand needs better.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Increased client trust by providing accurate product information.
- Handled customer queries focused on first-call resolution.
Sales Advisor
Newlook
Southampton, Hampshire
03.2020 - 10.2021
- Coordinated special events promoting new product lines.
- Resolved customer complaints swiftly, maintaining company reputation.
Brand Ambassador
Google
10.2019 - 11.2020
- Fostered strong relationships with store management to ensure continued product visibility.
- Strengthened customer loyalty by providing professional and efficient service during promotions or events.
Sales Advisor
Currys PC World UK
05.2018 - 10.2019
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Suggested suitable products to customers for enhanced shopping experience.
Education
MSc - Project Management
University of Winchester
Winchester, HampshireBA Hons - Business Management
University of Winchester
Winchester, HampshireA Levels & BTECs - Health and Social Care, Applied Science, Extended Project Qualification
Barton Peveril Sixth Form College
Hampshire10 GCSEs - A-C including Maths & English
St Annes Catholic School
SouthamptonSkills
- Project Management (Agile, Waterfall)
- Lean Foundation (LCS Level 1a)
- Proficient in Planview, MS Project, JIRA, Trello
- Critical Thinking & Problem Solving
- Process Modelling and Analysis
- Documentation and Presentation
- Data Analysis with Excel Pivot Tables
- Creation of Reports and Dashboards
- Decision Making
- Leadership and Team Collaboration
- Risk Management and Issue Resolution
- Risk assessment techniques
- Project scheduling tools mastery
- PMO reporting
- Quality assurance oversight
- Agile methodologies expertise
- Portfolio performance metrics
Affiliations
- Gym
- Vollyball
- Movies
Languages
Persian
Upper intermediate (B2)
Pashto
Elementary
References
References available upon request.
Timeline
Junior PMO Analyst
Bell Integration
03.2022 - 06.2025
Project Administrator
MAP Group
11.2021 - 03.2022
Client Service Administrator
ReAssure Life Ltd
03.2021 - 10.2021
Sales Advisor
Newlook
03.2020 - 10.2021
Brand Ambassador
Google
10.2019 - 11.2020
Sales Advisor
Currys PC World UK
05.2018 - 10.2019
MSc - Project Management
University of Winchester
BA Hons - Business Management
University of Winchester
A Levels & BTECs - Health and Social Care, Applied Science, Extended Project Qualification
Barton Peveril Sixth Form College
10 GCSEs - A-C including Maths & English
St Annes Catholic School
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