Microsoft Office Suite (Word, Excel, Outlook) — proficient in creating documents, managing emails, and handling data
Hosael Ghebreweldi
Business Support & Client Services
London
Summary
Dynamic Logistics & Customer Support Assistant at Forsa Ltd, adept at enhancing operational efficiency and fostering strong relationships. With excellent communication and strong organizational abilities, I excel in managing candidate experiences and streamlining recruitment processes. Passionate about diversity and inclusion, I prioritize empathetic interactions to ensure a welcoming environment for all candidates.
Knowledgeable Tech Recuriter with solid foundation in customer support. Demonstrated ability to resolve complex issues and enhance customer satisfaction. Proven track record of using problem-solving and communication skills to effectively assist customers.
Overview
1
1
year of professional experience
Work History
Logistics & Customer Support Assistant
Forsa Ltd – London, UK
06.2023 - 05.2024
- Coordinated schedules and logistics operations, ensuring smooth communication between multiple stakeholders—skills directly transferable to managing candidate pipelines and hiring manager expectations.
- Acted as a primary point of contact for clients, providing clear, timely updates and resolving issues with professionalism and empathy—mirroring the candidate experience focus essential in recruitment.
- Maintained accurate records and utilized digital tools to track and report logistics data, demonstrating attention to detail and data-driven decision-making valued in recruitment processes.
- Collaborated closely with team members to improve operational efficiency, reflecting the teamwork and process improvement mindset sought in hiring teams.
- Developed strong communication and interpersonal skills by managing client relationships and resolving challenges promptly, key for building rapport with candidates and hiring managers.
Education
High School Diploma -
City And Islington
Holloway, United Kingdom 04.2001 -
Skills
- Excellent Communication: Skilled at building rapport with people from diverse backgrounds, ensuring clear and empathetic interactions — essential for engaging candidates and hiring managers
- Strong Organisational Abilities: Experienced in managing schedules, coordinating logistics, and maintaining detailed records, helping to streamline recruitment processes and keep hiring on track
- Tech-Savvy: Gained foundational IT and cybersecurity knowledge through accredited training programs (CompTIA A, Security), comfortable using digital tools and learning new tech quickly
- Problem Solving & Adaptability: Proven ability to resolve issues promptly and adapt to changing priorities, maintaining smooth operations and positive experiences for clients and candidates
- Team Collaboration: Works effectively with diverse teams to achieve common goals, reflecting the collaborative culture Monzo values
- Customer & Candidate Focused: Prioritises delivering a positive experience by understanding needs and managing expectations with professionalism and empathy
- Attention to Detail: Maintains accurate records and data, crucial for tracking candidate progress and ensuring compliance in recruitment processes
- Passionate about Diversity & Inclusion: Committed to promoting inclusive hiring practices and creating welcoming environments for all candidates
Accomplishments
Certifications:
- CompTIA A+ (in progress)
- CompTIA Network+ (in progress)
Languages:
- Tigrinya — Fluent
- English — Fluent
- Microsoft Office (Word, Excel, Outlook)
- Logistics tracking systems (used at Forsa Ltd)
- IT practice labs and digital learning platforms (from cybersecurity training
Intrests:
- Following technology and cybersecurity trends
- Problem-solving and puzzles
- Teamwork and helping others succeed
Playing football and basketball
Playing football and basketball has helped me develop strong teamwork and communication skills, as both sports require coordinating closely with others to achieve common goals.They also teach discipline, commitment, and the ability to perform under pressure qualities I bring to my professional and learning environments.
Software
Logistics tracking software — experienced in using digital tools for scheduling and delivery management at Forsa Ltd
IT practice labs and virtual training platforms — hands-on experience with CompTIA training environments
Communication tools — familiar with Zoom and Microsoft Teams for remote meetings and collaboration
Timeline
Logistics & Customer Support Assistant
Forsa Ltd – London, UK
06.2023 - 05.2024
High School Diploma -
City And Islington
04.2001 -
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