Po Ling Pauline Ho
Reading,Berkshire
Summary
Driven and well-qualified for Shipping role, bringing strong organisational skills and ability to manage logistics operations. Possesses excellent communication and problem-solving skills, with background in customer service and administrative tasks. Committed to improving efficiency and ensuring smooth cargo handling processes.
Overview
29
29
years of professional experience
Work history
Seasonal Warehouse Operative
Harrods Limited
Thatcham, West Berkshire
12.2022 - 01.2023
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Prepared items for timely dispatch and safe transportation.
Customer Service Supervisor
Nissin Transportation & Warehousing (H.K.) Ltd.
, Hong Kong
01.2019 - 01.2021
- Communicate with carriers, coloader and service providers to get the freight and trucking cost
- Responded to customer queries and provided excellent customer service.
- Responded to customer requests with friendly, knowledgeable service and support.
- Registered customer information to maintain accurate records.
- Responded to and summarised customer complaints and feedback.
Sales Manager
ECU Worldwide (HK) Ltd
, Hong Kong
01.2016 - 01.2019
- Optimised sales methods to best engage, acquire and retain customers.
- Customized promotional strategies to meet needs of different clients, products and services.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Analysed sales reports to identify trends and update strategies.
- Supported front-line sales teams with well-coordinated administrative operations.
Client Manager
Scan-Shipping (HK) Ltd
, Hong Kong
01.2010 - 01.2016
- Developed relationships with existing clients to increase repeat spends.
- Promoted new and updated services to increase customer retention.
- Provided ongoing support and troubleshooting for client inquiries and issues.
- Updated customers on service issues and maintained satisfaction through continued communication.
- Kept records of all contact with clients using CRM system.
Executive
Damco HK Ltd / Maersk Logistics HK Ltd
, Hong Kong
01.2000 - 01.2010
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Established key performance indicators (KPIs) to measure and drive team performance, accountability and alignment.
Account Officer
SGS HK Ltd
, Hong Kong
01.1997 - 01.2000
- Prepare the schedule for inspectors for site inspection
- Manage the stock control of stationery and sundry with the administration department, generally paperwork.
Consignee Services Officer
P&O Nedlloyd
, Hong Kong
01.1994 - 01.1997
- Prepare the monthly report about the shipment to overseas customers
- Handle the inquiries between local customers and warehouses.
Education
Certificate of Higher Education - Business
Vocational Training Council
Hong KongGCSEs - High School
Yan Oi Tong Tin Ka Ping Secondary School
Hong KongSkills
- Proficient in MS Office
- Customer Service
- Logistics management
- Shipping update coordination
- Cargo consolidation
- Delivery and collection processing
- Logistical transport planning
- Freight management
Personal Information
- Date of birth: 17 Aug 1975
- Gender : Female
Languages
English
Advanced
Chinese (Cantonese)
Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Seasonal Warehouse Operative
Harrods Limited
12.2022 - 01.2023
Customer Service Supervisor
Nissin Transportation & Warehousing (H.K.) Ltd.
01.2019 - 01.2021
Sales Manager
ECU Worldwide (HK) Ltd
01.2016 - 01.2019
Client Manager
Scan-Shipping (HK) Ltd
01.2010 - 01.2016
Executive
Damco HK Ltd / Maersk Logistics HK Ltd
01.2000 - 01.2010
Account Officer
SGS HK Ltd
01.1997 - 01.2000
Consignee Services Officer
P&O Nedlloyd
01.1994 - 01.1997
Certificate of Higher Education - Business
Vocational Training Council
GCSEs - High School
Yan Oi Tong Tin Ka Ping Secondary School
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