Hope Rue-Loveridge
Bracknell,Berkshire
Summary
A dedicated and enthusiastic professional with experience in social media management and customer service as a supermarket assistant. Currently pursuing a degree in sociology, with a strong passion for working with people and understanding social dynamics. Known for a bubbly personality, excellent communication skills, and a strong work ethic. Adept at multitasking, problem-solving, and creating engaging content while providing top-tier customer service. Seeking opportunities that allow for meaningful interactions and community engagement. Let me know if you'd like any adjustments!
Overview
5
5
years of professional experience
Work History
Supermarket Assistant
Waitrose & Partners
Bristol, Avon
02.2021 - Current
- I run the social media pages for our branch, including TikTok and Instagram.
- Managed waste disposal responsibly, contributing towards a greener store operation.
- Verified customer's age for restricted items by checking their ID.
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Collaborated with team members to ensure smooth store operations daily.
- Upheld high service standards to build customer loyalty.
- Operated till effectively, minimising queue times for customers.
Crew Trainer
McDonald's
Bracknell, Berkshire
05.2020 - 07.2021
- Provided one-on-one coaching to employees needing improvement in performance.
- Implemented new staff orientation programme for quicker integration into the team.
- Managed conflict resolutions to enhance positive and professional relationships.
- Assigned tasks and responsibilities to crew members based on individual ability and experience
- Reinforced hygiene and food safety procedures.
- Created a positive working environment by promoting teamwork and cooperation.
- Set positive examples for team members by demonstrating quality service.
Hotel receptionist
Premier Inn Hotel
Bracknell, Berkshire
01.2020 - 03.2020
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Ensured guest comfort with prompt attention to their needs and requests.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Managed lost property system effectively to return misplaced items quickly.
- Planned schedules to support consistent service delivery and reception coverage.
Education
Bachelor of Science - Sociology
University of the West of England
Bristol 09/2023 -
Diploma of Higher Education - Media Communications and Digital Media Studies
Bracknell and Wokingham College
Bracknell 09/2019 - 07/2022
GCSEs -
Kings Academy
Bracknell 06/2017 - 05/2019
Skills
- Social media advertising tactics
- Speech and communication
- Positive attitude
- Crisis management
- Sales persuasion
- Multitasking efficiency
- Customer service orientation
- Managing discounts
- Retail sales techniques
- Cleaning procedures
Affiliations
- Cheerleading
Timeline
Supermarket Assistant
Waitrose & Partners
02.2021 - Current
Crew Trainer
McDonald's
05.2020 - 07.2021
Hotel receptionist
Premier Inn Hotel
01.2020 - 03.2020
Bachelor of Science - Sociology
University of the West of England
09/2023 -
Diploma of Higher Education - Media Communications and Digital Media Studies
Bracknell and Wokingham College
09/2019 - 07/2022
GCSEs -
Kings Academy
06/2017 - 05/2019
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