Hope Collard
Bridgwater,Somerset
Summary
Caring and reliable professional with a strong commitment to animal welfare and community support. Background in marketing combined with effective communication skills aimed at making a positive impact in animal charities. Proven ability to thrive in fast-paced team environments while maintaining organization and approachability. Passionate about animal wellbeing and eager to gain hands-on experience in customer service and animal care roles.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Digital Marketing and Asset Admin
Somerset Larder
Bridgwater, Somerset
2022.03 - Current
- Developed an efficient content calendar leading to a well-organised posting schedule.
- Produced regular reports on social media performance to inform future strategies.
- Monitored industry trends for incorporation into our social media strategy.
- Ran successful promotional campaigns to raise product awareness.
- Optimised SEO practices for improved website traffic.
- Increased brand visibility by developing and implementing strategic social media campaigns.
- Kept abreast of latest industry trends to maintain cutting-edge SEO knowledge.
- Increased online presence with skilled use of SEO strategies.
- Handled challenging lighting and weather conditions for effective photography.
- Stayed updated on current photography trends incorporating fresh ideas into work regularly.
- Mastered digital imaging techniques to stay ahead in rapidly evolving photography industry.
- Utilised specialised photography equipment proficiently creating unique visuals.
- Boosted campaign impact with creative and innovative photography concepts.
- Worked closely with marketing department on integrated campaigns for stronger reach and impact.
- Worked closely with the marketing team to develop cohesive and effective online campaigns.
- Worked closely with the digital marketing team for coordinated campaigns.
- Worked closely with marketing department for alignment of campaigns and initiatives.
- Worked collaboratively with colleagues and agencies to deliver fully integrated cross‐channel marketing campaigns and activities.
- Worked closely with marketing team for effective product promotion campaigns.
- Facilitated smooth communications between departments for better coordination.
- Streamlined internal communications, improved team productivity.
- Streamlined internal communications to improve team productivity.
Front End
Asda
Bridgwater, Somerset
2020.03 - 2022.03
- Assisted customers with queries, improving shopping experience.
- Handled cash, debit and credit card payments for smooth transactions.
- Reconciled daily takings accurately at shift's end without fail.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, weekends and bank holidays.
- Handled complaints efficiently, ensuring customer satisfaction.
- Resolved client complaints swiftly, ensuring satisfaction.
Waitress
Green King
Bridgwater, Somerset
2019.06 - 2020.03
- Utilised professional communication skills to resolve customer complaints.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Maintained clean and organised dining area for customer comfort.
- Managed table settings for enhanced dining experience.
- Accommodated special event needs, provided customised services for parties.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Advanced team efficiency by assisting in training new waitstaff members.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Met special dietary requests with careful preparation and presentation of dishes.
- Collaborated with kitchen staff to ensure order accuracy.
Education
GCSEs - English, Science, Music, Geography, Photography
Haygrove School
Bridgwater 2015.09 - 2019.05
BTech - Digital Media
Bridgwater and Taunton College =
Somerset 2019.09 - 2020.03
Level 3 Apprenticeship - Digital Marketing
Bridgwater and Taunton College
Somerset 2022.08 - 2025.03
Skills
- SEO techniques
- Coordinating photo shoots
- A and B testing
- Product photography knowledge
- Adobe creative suite expertise
- Graphic design basics
- Google analytics proficiency
- Public relations savvy
- Social media analytics
- Social media ROI
- Social trends awareness
- Social media platforms in-depth knowledge
- Social media expertise
- Social media platforms
- Social media campaigns
- Website and social media assets
- GDPR compliance assistance
- Advanced GDPR knowledge
Timeline
Level 3 Apprenticeship - Digital Marketing
Bridgwater and Taunton College
2022.08 - 2025.03
Digital Marketing and Asset Admin
Somerset Larder
2022.03 - Current
Front End
Asda
2020.03 - 2022.03
BTech - Digital Media
Bridgwater and Taunton College =
2019.09 - 2020.03
Waitress
Green King
2019.06 - 2020.03
GCSEs - English, Science, Music, Geography, Photography
Haygrove School
2015.09 - 2019.05