Hope Abutu
nottingham
Summary
Proven Health Care Assistant with a track record of excellence in patient care and infection control at Church Farm Care at Skylarks. Skilled in vital signs monitoring and fostering caregiver relations, I have significantly contributed to enhancing patient satisfaction and safety. Expertise in emergency response and a compassionate approach to patient interactions stand out, reflecting a commitment to superior healthcare outcomes.
Overview
6
6
years of professional experience
Work History
Health Care Assistant
Church Farm Care at Skylarks (dementia Care)
12.2022 - Current
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Observed patient skin conditions and reported findings to registered nurse.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Followed directions of licensed nurses to administer medications and treatments.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Supported needs of 30+ residents under long-term care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Facilitated personal hygiene management, feeding and ambulation.
- Supported needs of [Number]+ residents under long-term care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Customer Service Representative
Motley Travels
02.2021 - 08.2021
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Promptly responded to inquiries and requests from prospective customers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered prompt service to prioritize customer needs.
- Created and maintained detailed database to develop promotional sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
Administrative Assistant
National Judicial Institute
04.2019 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Established administrative work procedures to track staff's daily tasks.
- Performed research to collect and record industry data.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Bachelor of Science - Sociology
Benue State University Nigeria
Benue State Nigeria 04.2018
NECO -
Gilgal High School Ankpa
Kogi State, Nigeria07.2013
Skills
- Infection Control
- Patient Positioning
- Specimen Collection
- Catheter Care
- Care Monitoring
- Vital signs monitoring
- Emergency Response
- Bedsore Prevention
- Caregiver Relations
- Basic Life Support
- Patient Relations
Timeline
Health Care Assistant
Church Farm Care at Skylarks (dementia Care)
12.2022 - Current
Customer Service Representative
Motley Travels
02.2021 - 08.2021
Administrative Assistant
National Judicial Institute
04.2019 - 04.2020
Bachelor of Science - Sociology
Benue State University Nigeria
NECO -
Gilgal High School Ankpa
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