Summary
Overview
Work history
Education
Skills
Websites
References
Accomplishments
Languages
Certification
Community service
Timeline
Generic

Hooriya Rais

Cardiff,United Kingdom

Summary

Aspiring HR professional with strong communication, organisational, and interpersonal skills. Skilled at fostering clear, professional interactions in both team collaborations and conflict resolution. Passionate about building positive workplace relationships, promoting teamwork, and contributing to a supportive organisational culture. Eager to bring my dedication and people-focused approach to a dynamic HR team, with a commitment to supporting individuals and driving overall organisational success.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Customer Experience Specialist

TD FISH & CHIPS
Cardiff
03.2024 - Current
  • Responded to customer queries across multiple channels, ensuring clear communication and timely resolutions.
  • Supported vulnerable customers by identifying individual needs and providing tailored solutions with empathy.
  • Built and maintained strong, long-term customer relationships through professional and proactive service.
  • Investigated and resolved complaints, ensuring fair outcomes and customer satisfaction.
  • Used internal systems and Microsoft Office tools to record interactions, track cases, and maintain compliance.
  • Identified opportunities to retain business and promote additional products or services where appropriate.
  • Shared constructive feedback and ideas to improve customer service processes and enhance the overall experience.
  • Adapted communication style to suit different customer personalities and circumstances.
  • Took ownership of personal development by learning new systems and seeking feedback.

HR Assistant

Altheb Altaib General Trading
, Dubai
09.2022 - 07.2023
  • Company Overview: General trading/transport/shipping company
  • Recruitment and Staffing: Helping with coordinating job postings, screening applications, and scheduling interviews for diverse roles within the company.
  • Onboarding and Training: Assisting in new employee orientation and facilitating training programs to align staff with company goals and policies.
  • Administrative Efficiency: Maintaining accurate employee records, managing HR documentation, and ensuring compliance with labor regulations under supervision.
  • Communication Skills: Building rapport with employees and stakeholders, resolving workplace concerns professionally, and facilitating clear communication within the company.
  • Event planning: Helping to plan events to increase employee engagement.
  • General trading/transport/shipping company

Internee

NAET Dubai
01.2018 - 04.2018
  • Company Overview: Holistic treatment centre for ADHD, Autism and Allergies
  • Appointment Scheduling and Coordination: Independently managing patient appointments, practitioner schedules, and ensuring smooth daily operations.
  • Record Management: Maintaining accurate patient records, employee files, and other clinic documentation.
  • Billing and Payments: Assisting with invoicing and processing payments.
  • Front Desk Support: Welcoming patients, answering phone calls, and responding to inquiries about clinic services.
  • Employee Relations: Fostering positive relationships among staff and promoting teamwork.
  • Recruitment: Assisting with hiring administrative staff, posting job ads, scheduling interviews, and helping with conducting orientations.
  • Payroll Assistance: Preparing timesheets, ensuring accurate payroll processing, and handling payroll inquiries.
  • Advertisement and social media: Using Google Ads, Instagram, and Facebook to promote services.
  • Holistic treatment centre for ADHD, Autism and Allergies

Education

A-Levels - Business, English and Psychology

British Council
09.2016 - 06.2018

BSc - Psychology

Bahria University
08.2018 - 07.2022

MSc - Clinical Psychology

University of South Wales
09.2023 - 10.2024

Skills

    Personal skills:

  • Attention to detail and accuracy
  • Problem-solving
  • Empathy


    • Communication & Interpersonal Skills

  • Active Listening
  • Clear Verbal & Written Communication
  • Adapting Communication Style
  • Building Rapport with Customers
  • Handling Difficult Conversations
  • Team Collaboration
  • Complaint Resolution


    • Problem-Solving & Organisation

  • Analytical Thinking
  • Attention to Detail
  • Multi-Channel Query Management
  • Prioritisation & Time Management
  • Process Improvement
  • Conflict Management
  • Strategic planning


    • Technical Skills

  • Microsoft Office (Word, Excel, Outlook)
  • Data Entry & Record Keeping
  • Digital Communication Tools (email, live chat)
  • File management
  • Scheduling

Websites

References

References available upon request.

Accomplishments

  • Publications:

    • https://www.researchgate.net/publication/354055032_Attitude_towards_Cultural

  • Awards:

    • MORE Café Photography Competition (1st place)

    Nasser Bin Hamad International Youth Creativity Award for photography (2015)

  • Accomplishments:

    • Student writer for University of South Wales Psychology Magazine: Sulci

Languages

English
Native
Pashto
Fluent
Urdu
Fluent
Arabic
Elementary

Certification

  • Completed a brief 6 month teacher's training course.
  • Graduate Basis for Chartered Membership (GBC)

Community service

  • Indus Hospital (2019)

Volunteer Photographer for a wide scale event at PAF Museum hosted for Childhood Cancer Survivors

  • Indus Hospital [Oncology ward] (2019)

Helped organise the Art-i-Biotic Exhibition of Arts and Crafts with the Paediatric Psycho- Social Department for International Childhood Cancer Day

  • Mental Health Awareness Camp (2021)

Helped to organise a successful Mental Health Awareness Camp of 1000+ students at Bahria University. The tasks included awareness activities, assessments, workshops, trainings, seminars and games to help individuals gain and understanding of themselves.

  • Dar Ul Sukoon (2022)

Volunteered at an orphanage

Timeline

Customer Experience Specialist

TD FISH & CHIPS
03.2024 - Current

MSc - Clinical Psychology

University of South Wales
09.2023 - 10.2024

HR Assistant

Altheb Altaib General Trading
09.2022 - 07.2023

BSc - Psychology

Bahria University
08.2018 - 07.2022

Internee

NAET Dubai
01.2018 - 04.2018

A-Levels - Business, English and Psychology

British Council
09.2016 - 06.2018

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Hooriya Rais