Honor Devas
88 Aslett street
Summary
Customer-focused professional with a strong background in hospitality and events, bringing extensive experience in delivering exceptional service and building lasting client relationships in fast-paced environments. Recently working as a Response Coordinator, managing critical medical, security, and humanitarian incidents, I have developed strong skills in problem-solving, communication, and stakeholder coordination under pressure. I am now seeking to further develop within a customer service and sales-focused role, where I can enhance client satisfaction, work within a more goal-driven environment, and contribute to business growth.
Overview
6
6
years of professional experience
Work History
Emergency Response Coordinator
Northcott Global solutions
London
2026.01 - Current
- Managed and executed rapid responses to critical incidents, including medical, security, and humanitarian cases, ensuring efficient handling from assessment to resolution. Served as key point of contact for clients, liaising with insurers and stakeholders to coordinate services and deliver seamless, professional experience in high-pressure environments.
Restaurant supervisor
The Kingham Plough
2020.01 - 2025.11
- Established 2 rosette gastro pub with services up to 150 covers
- Overseeing daily operations of staff supervision, bar control/ inventory
- Balancing cash- handling, end of day reports, opening and locking up
- Weddings services- serving drinks and food to a high standard customer service.
- Dealt with and supported colleagues with any customer complaints, resolving these in a calm and polite manner, providing effective solutions to resolve issues and maintain excellent customer satisfaction.
Bar Team Leader
Merivale Sydney
2025.01 - 2025.07
- Worked for a in a high- volume cocktail bar, delivering high quality merivale
standards where speed meets sophistication
From opening early mornings to closing late night shifts
Exceptional customer Service within the bar that is Efficient, composed and
personable while under pressure
innovating cocktails based on season/ cliental demands
Bar Supervisor
Daylesford Organics
2022.12 - 2023.09
- Preparing signature cocktails, wines, beers and sprits together with running the barista section Opening and closing bar to high standard Serving and liaising with high net worth individuals Deputised for front of house manager Supported events to include exclusive weddings
- Trained newly hired employees on service techniques, company procedures and safety processes.
Education
bartending course - mixology, cocktail techniques, bar operations, customer service
EBS (European Bartender school)
kos, Greece2022-09
STCW - Standards of Training, Certification and Watchkeeping for Seafarers
2024-01
A-Levels - Art, English Literature, Drama
The Cotswold School
2021-01
Skills
- Client relationship management
- Team leadership
- Complaint handling and resolution
- Problem-solving
- F&B inventory management
- Guest relations
Timeline
Emergency Response Coordinator
Northcott Global solutions
2026.01 - Current
Bar Team Leader
Merivale Sydney
2025.01 - 2025.07
Bar Supervisor
Daylesford Organics
2022.12 - 2023.09
Restaurant supervisor
The Kingham Plough
2020.01 - 2025.11
bartending course - mixology, cocktail techniques, bar operations, customer service
EBS (European Bartender school)
STCW - Standards of Training, Certification and Watchkeeping for Seafarers
A-Levels - Art, English Literature, Drama
The Cotswold School