Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
Generic
Hon Kit Kwok

Hon Kit Kwok

Edinburgh

Summary

Dedicated professional with expertise in protective gear usage and cleaning equipment operations, ensuring adherence to health and safety standards. Demonstrates a positive attitude and efficient work ethic, complemented by strong customer service skills and honesty. Committed to maintaining hygiene consciousness through competent mopping, proper vacuum usage, and window cleaning. Career goals include advancing in roles that prioritise health and safety while enhancing customer satisfaction.

Hard-working Cleaner Operative with extensive experience maintaining optimum cleanliness of 3 year Dedicated to maintaining the highest standards in all day-to-day tasks, carrying out thorough deep-cleans as needed.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work history

Cleaning operative

The City of Edinburgh Council
Edinburgh
07.2023 - Current
  • Implemented proper chemical handling procedures, guaranteeing safety in workplace.
  • Stocked cleaning supplies regularly for uninterrupted service provision.
  • Maintained high standards of cleanliness by sweeping, mopping, and vacuuming floors.
  • Ensured tidy environment for staff comfort by emptying waste bins regularly.
  • Completed deep cleaning tasks to ensure sanitary work environment.
  • Cleaned windows, glass partitions, and mirrors to improve visibility and aesthetics.
  • Responded swiftly to emergency spillages or breakages, preventing potential hazards or injuries.
  • Operated industrial cleaning equipment with precision to maintain cleanliness standards.
  • Adhered to health guidelines during waste disposal to protect public health.
  • Replenished restroom supplies promptly for user convenience and satisfaction.
  • Participated in training sessions on new cleaning methods or equipment ensuring up-to-date skills.
  • Kept communal areas neat by picking up litter and arranging furniture properly.
  • Executed special requests from management such as post-renovation or move-out cleans.
  • Collaborated effectively with other staff members to complete large-scale cleanup projects.
  • Worked efficiently to perform day-to-day cleaning and maintenance within allotted timeframes.
  • Ensured working areas were maintained to spotlessly clean and tidy standards.
  • Correctly used colour-coded equipment.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Worked strictly within company health and safety guidelines, delivering full regulatory compliance.
  • Maintained and stored cleaning equipment, hoovers and mops correctly and safely.
  • Maximised establishment presentation by achieving high standards of cleanliness, hygiene and health and safety.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Monitored cleaning supplies and ordered more when necessary.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Inspected communal areas such as bathrooms, keeping them clean and free of litter.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Identified, managed and reported accidents, hazards and safety risks to managers.
  • Reported breakages to supervisor.
  • Emptied and cleaned trash cans following procedures.
  • Communicated well with team across multiple locations.
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.

Cake maker

Hanjuku Kobo
Hong Kong
06.2016 - 08.2021
  • Utilised strong communication skills when liaising with clients about their specific needs or adjustments.
  • Demonstrated attention to detail whilst decorating intricate cake patterns for special events.
  • Implemented efficient time management skills, ensuring punctual delivery of all orders.
  • Guided clients through flavour selection process, pairing complementary tastes together elegantly.
  • Collaborated effectively with team members to streamline bakery operations during busy periods.
  • Gained loyal clientele through exceptional customer service and creative cake designs.
  • Ensured consistent product quality by adhering strictly to recipes and baking guidelines.
  • Maintained high standards of hygiene and cleanliness for safe food preparation.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Facilitated staff training, resulting in better customer service.
  • Boosted department efficiency by streamlining operational processes.
  • Piloted change management initiatives successfully improving organisational adaptability.
  • Liaised with suppliers to ensure timely deliveries.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Secured new business opportunities with successful networking events.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.

Wedding planner

K's Wedding
Hong Kong
01.2013 - 05.2017
  • Created detailed timelines for each part of wedding planning process.
  • Handled last-minute changes calmly and efficiently, maintaining positive atmosphere at events.
  • Mitigated stress for engaged couples through careful planning and issue resolution.
  • Managed budgets effectively, delivering lavish weddings without overspending.
  • Selected venues that perfectly matched couple's style and budgetary requirements.
  • Liaised closely with venue staff on wedding day to ensure flawless execution of plans.
  • Achieved client satisfaction by providing exceptional customer service throughout planning process.
  • Conceptualised creative ideas for unique wedding experiences tailored specifically to each client's desires.
  • Ensured efficient communication between all parties involved in wedding preparation.
  • Maintained meticulous records of all transactions and agreements for reference and transparency purposes.
  • Fostered strong relationships with vendors for mutual benefit in future collaborations.
  • Consulted extensively with couples, understanding their vision and translating it into unforgettable event.
  • Dealt proactively with challenges to minimise disruptions on big day.
  • Registered and briefed attendees on event schedules.
  • Assessed individual customer needs and recommended event packages to suit.
  • Led tours for customers planning events, weddings and conferences.
  • Organised invite list and managed registrations for 300+ guests.
  • Explained event packages, options and prices clearly to customers.
  • Managed large-scale events from initial planning to successful completion.

Education

A-Levels -

Salesians of Don Bosco Ng Siu Mui Secondary School
Hong Kong
09.1993 - 07.1998

Skills

  • Protective gear usage
  • Knowledge of cleaning chemicals
  • Cleaning equipment operations
  • Waste disposal knowledge
  • Proper vacuum usage
  • Hygiene consciousness
  • Competent mopping
  • Efficient work ethic
  • Customer Service
  • Honesty and integrity
  • Window cleaning
  • Health and Safety adherence
  • Positive attitude

Languages

Chinese (Cantonese)
Proficient (C2)
Chinese (Mandarin)
Upper intermediate

Affiliations

  • Computer Repair
  • Car Repair
  • Running

Accomplishments

He established a wedding planning company in Hong Kong that helped over a hundred couples realise their dream weddings. He then established a cake shop in Hong Kong, learning cake-making techniques from Japan, and later established the Hanjuku Kobo brand shop in Hong Kong, opening over 50 branches in Hong Kong.

Timeline

Cleaning operative

The City of Edinburgh Council
07.2023 - Current

Cake maker

Hanjuku Kobo
06.2016 - 08.2021

Wedding planner

K's Wedding
01.2013 - 05.2017

A-Levels -

Salesians of Don Bosco Ng Siu Mui Secondary School
09.1993 - 07.1998

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Hon Kit Kwok