Honeysuckle Plummer
Stevenage,Hertfordshire
Summary
Friendly and adaptable individual with excellent communication skills and a strong ability to thrive in high-pressure environments. Possesses strong interpersonal and organisational skills, and is eager to bring a positive attitude to a vibrant team. Experienced in customer service and teamwork, with a proven ability to handle busy settings and multitask efficiently. Ready to contribute to customer satisfaction and team success as a Red Bull Marketeer, helping to create unforgettable brand experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Bartender waiter
Migan Hospitality
Ware, Hertfordshire
09.2023 - Current
- Delivered exceptional customer service, resulting in repeat business.
- Assisted in stock control, reducing waste and ensuring availability of supplies.
- Responded promptly to customer inquiries, improving overall satisfaction rate.
- Handled cash transactions accurately preventing discrepancies in daily takings.
- Participated in daily inventory checks for accurate stock management.
- Exhibited excellent multitasking skills under high-pressure situations resulting in efficient service delivery.
- Employed outgoing and lively conversation to create welcoming and vibrant bar atmosphere, increasing customer retention rate by 40%.
Customer assisant
Waitrose
Harpenden, Hertfordshire
09.2023 - 02.2024
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Increased sales through conversational selling techniques.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Collaborated efficiently with team members to maintain smooth store operations.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
Education
A-Levels - History, English, Drama
St Edmunds College
Ware, Hertfordshire 09/2021 - 06/2023
Certificate of Higher Education - History
University of Exeter
Exeter 09/2024 -
Skills
- Public speaking / A conversationalist
- Communication skills
- A standing image within Exeter
- Leadership
- Upselling
- Knowledge of what Exeter wants!
- Strategic planning
- Well-versed in people!
- Understanding of Product placement
- Most of all outgoing
Affiliations
- Drama
- Singing
- Yoga
- Trumpet
- DJing
- Comedy
- Travelling
Accomplishments
GCSE's
Music Scholarship
Distinction LAMDA's
Grade's 1-6 Trumpet, Piano
Grade's 1-7 Singing
Grade's 1-8 Ballet
1st place - Public speaking in College
A-Level's
Only female DJ within Dirty Beats Exeter.
Languages
French
Intermediate
Certification
Manual drivers license
Boating license
References
References available upon request.
Timeline
Bartender waiter
Migan Hospitality
09.2023 - Current
Customer assisant
Waitrose
09.2023 - 02.2024
A-Levels - History, English, Drama
St Edmunds College
09/2021 - 06/2023
Certificate of Higher Education - History
University of Exeter
09/2024 -
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