Honey Samandari
Brighton,UK
Summary
With over 17 years of experience in the banking industry and currently pursuing a Master of Management (Entrepreneurship) from the University of Brighton, UK, I have gained extensive knowledge in finance and banking globally. I have held various roles, from administrative officer to outbound sales expert, CRM department expert, and counter manager for renowned banks like the Saman Bank office in Air France-KLM Iran. I am driven to apply my skills and continue to grow my career in this field.
Overview
17
17
years of professional experience
Work history
Representative
SAMAN BANK
2021.05 - 2023.02
- Effective marketing to sell Exceptional Banking and Insurance products through outbound sales implements.
- Managing over 70 outbound calls daily, increasing sales rates by 30% with professional marketing.
- Identified prospect needs and offered appropriate products and services.
- Employed proactive problem-solving to handle objections with professionalism.
- Presented online demonstrations and training to new clients for supportive onboarding experience.
Project manager
Expert, SAMAN BANK
2020.03 - 2021.05
- Responding to customer phone complaints and referring complaints to their relevant units for resolution.
- Assured project documentation followed internal quality standards.
- Supervised 30 direct reports with daily support, regular goal-setting and appraisals.
Counter Manager
Palladium Shopping Center Bank, SAMAN BANK
2018.09 - 2020.03
- Introducing and marketing POS machines to business owners and corporate kiosk customers.
- Responsible for ATM operations.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising discrepancies.
- Created adaily checklist for cashiers to complete tasks accurately.
Bank Counter Manager
Air France KLM, IRAN Saman, SAMAN BANK
2017.03 - 2018.09
- Providing all bank counter operations for customers, such as receiving money, paying money, check operations, transferring money through the banking network, and supplying Debit Card services.
- Providing all banking services defined between the bank and Air France-KLM.
Electronic banking officer
Bagh e Ferdous Branch Employee | SAMAN BANK
2016.04 - 2017.03
- Documentary credit (L.C.) specialist, and credit card specialist
- Participation in the advancement of cases related to documentary credit (LC) and marketing different loan products to customers.
Bank teller, electronic banking officer
Darya Branch Employee, SAMAN BANK
2014.09 - 2016.04
- corporate banking specialist
- communication skills with customers at the branch counter in the retail banking sector.
Bank teller
Asef Branch Employee, SAMAN BANK
2013.09 - 2014.09
- Card operations specialist, and check processing specialist.
Bank, Expert, SAMAN BANK
2012.03 - 2013.09
- Selling insurance products and services to bank customers.
SAMAN BANK
2007.12 - 2012.03
- Participated in supplying and sending required equipment and systems for 100 bank branches throughout the country.
Administrative Officer
SAMAN BANK
2005.12 - 2007.12
- Set up a virtual bank secretariat system for administrative correspondence as a team member.
Education
Master of Management - Entrepreneurship
01.2024
Bachelor's Degree of Social Sciences - Anthropology
2011
Internship project (casework) on customer satisfaction at Saman Bank. Acquired in-depth understanding of the bank's customers through field research and coursework in Principles of Economics, Culture and Development, and Social Psychology. Applied effective recognition techniques in customer communication, product/service selling, and team collaboration.
Skills
- Proficient in electronic banking
- Knowledge of financial principles and practices
- Familiarity with various banking software
- Skilled in receiving and processing banking transactions
- After-sales customer service
- Basic accounting
- Excellent written and spoken communication skills
- Sales and marketing
- Microsoft Office (Word, Excel, PowerPoint,
Languages
Persian
Native
English
Upper intermediate
Timeline
Representative - SAMAN BANK
2021.05 - 2023.02
Project manager - Expert, SAMAN BANK
2020.03 - 2021.05
Counter Manager - Palladium Shopping Center Bank, SAMAN BANK
2018.09 - 2020.03
Bank Counter Manager - Air France KLM, IRAN Saman, SAMAN BANK
2017.03 - 2018.09
Electronic banking officer - Bagh e Ferdous Branch Employee | SAMAN BANK
2016.04 - 2017.03
Bank teller, electronic banking officer - Darya Branch Employee, SAMAN BANK
2014.09 - 2016.04
Bank teller - Asef Branch Employee, SAMAN BANK
2013.09 - 2014.09
- Bank, Expert, SAMAN BANK
2012.03 - 2013.09
- SAMAN BANK
2007.12 - 2012.03
Administrative Officer - SAMAN BANK
2005.12 - 2007.12
University of Brighton - Master of Management, Entrepreneurship
Islamic Azad University of Garmsar - Bachelor's Degree of Social Sciences, Anthropology