Erika Pagdanganan

Liaised with family members by providing regular updates on patient progress.

Monitored changes in patients' conditions, adjusting care plans as necessary.

Conducted risk assessments regularly, minimising potential hazards in the work setting.

Communicated effectively with patients, improving understanding and satisfaction.

• Responded efficiently to day-to-day changes in care and support packages. Managed and monitored branch rostering requirements of individual care teams. Used assessment findings to action necessary care plan adaptations. Rostering 50 care workers and 200+ service users in local area.

• Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
• Processed invoices and purchase orders with high attention to detail.
• Maintained high standards of accuracy and quality in data entry and recordkeeping.
• Project Coordinator Role - Delivered products and services in line with agreed arrangements and contracts. Managed contract negotiations between clients, seeking mutually beneficial outcomes.

• Worked with project teams to define realistic scope, deadlines and budgets. Maximised communication and transparency between clients, internal departments and stakeholders. Established and maintained high calibre of work, monitoring submitted projects against rigorous quality standards.
• Facilitated business operations by generating project status reports for corrective action. Provided weekly performance feedback on resource allocation, risks, issues and schedule adherence, keeping project teams on track.