Energetic and familiar with customers, communication and serving Possess remarkable multi-tasking and listening abilities. Seek to leverage industry experience, enthusiasm and advance knowledge to take on new challenge in growing operation.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Organiser
vk home decor
taraori, india
02.2022 - 10.2023
Arranged and coordinated catering and signage with external providers.
Determined client budget, vision and requirements through consultations.
Advised customers on various catering and drinks package options.
Organised invite list and managed registrations for guests.
Relationship Officer
axis bank
karnal , india
11.2022 - 05.2023
Analysed complaint root causes to identify improvement areas.
Assessed current processes to maximise opportunities for customer satisfaction.
Liaised between customers, staff and stakeholders to maintain constructive communications.
Met Service Level Agreements through strategic planning and workload management.
Hotel Waiter
vipin hotels
Taraori, india
01.2021 - 01.2022
Provided inspirational, attentive and proactive service, resulting in increased return visits.
Assisted in preparation of weddings and special functions that received positive guest feedback.
Facilitated smooth running of shifts, verifying dining area was prepared, stocked and ready for service.
Education
MBA global bussiness - management
Coventry University
london
05.2023 -
B.Com - General
Kurukshetra University
India
08.2019 - 05.2022
Skills
TECHNICAL SKILLS
MS Word, MS
Excel, Powepoint
Spectrum, Udyog,
Tally Prime, Tally
ERP9, GST Portal
INTERPERSONAL SKILLS
Multilingual Skills
Organization and Time Management
Food and Beverage Knowledge
Health and food service regulations knowledge
Catering coordination
KEY ATTRIBUTES
Team work
Time management
Leadership Quality
Target Oriented
Certification
Institute of Financial and Computer Accounting (IFCA)
Course: Certified Tax Accountant (CTA), Dec 2021 - Sept 2021
Additional Information
ACHIEVEMENTS
1st
Position in Chopai Gayan
in 2013, 2014, 2016
1st
Position in Shabad
Gayan organized by Bharat
Vikas Parishad