Summary
Overview
Work history
Education
Skills
Timeline
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Honey Isabella Walker

London

Summary

A highly organised professional with a strong focus on customer service and cash handling expertise. Demonstrates exceptional IT skills, including proficiency in Excel, Word, and PowerPoint, alongside effective communication and problem-solving abilities. Known for working well under pressure and proactively addressing challenges to achieve optimal results. Career goals include leveraging these competencies to drive success in dynamic environments.

Overview

6
6
years of professional experience

Work history

Front of House

The Etiquette Group
Oxford
07.2021 - 02.2025
  • Whilst working with the Etiquette Group I have worked at a variety of prestigious events such as Henley Royal Regatta, Royal Ascot, Cheltenham Festival and several premier league football clubs.
  • Working in the top restaurants, hospitality areas and boxes at these events where professionalism is at the top of the priority list when dealing with high profile clients.
  • Also working in a team leader role at both Royal Ascot and Henley Regatta where I oversaw my team and delegated tasks out.
  • Whilst working at these events I have learnt the importance of managing multiple tasks at once and making sure they all run seamlessly.

Conference & Banqueting Assistant

Barton Manor Hotel and Spa
Barton, Preston
10.2019 - 02.2025
  • During my years working at the hotel, I have worked in many busy functions including conferences, weddings, Christmas parties and private functions with a capacity of up to 200 people.
  • Working in a team leader role ensuring all staff in my team are organized and prepared, to ensure that the food service and customer service at the functions are running smoothly and efficiently.
  • Aside from food service I was also responsible for ensuring that the bar was staffed appropriately during busy periods.
  • During the quieter seasons I would work in the conference department setting up for conferences at the hotel and then making sure that they have everything they need throughout the day whilst also helping in the event sales office replying to email and telephone enquiries whilst also helping the team with daily admin tasks such as adjusting and updating spreadsheets for the event calendar and looking over and finalizing function sheets and budgets.

Front of House

Kazbar Restaurant
Cowley, Oxford
01.2023 - 06.2024
  • Working in a busy fast paced Spanish/Moroccan restaurant whilst at university.
  • My main role was greeting customers at the front of the restaurant, managing bookings, giving them a warm welcome and explaining how the restaurant works.
  • Also helping out with the taking of orders and advising customers on the food and wine menu.

Customer sales assistant

Barton Grange Garden Centre
Preston, Lancashire
01.2019 - 10.2019
  • Managed stock level for effective store operation.
  • Resolved queries swiftly, contributing to positive customer experience.
  • Processed transactions, ensuring accuracy at all times.
  • Increased customer satisfaction with prompt complaint resolution.
  • Maintained shop floor cleanliness for an inviting shopping environment.
  • Stocked, replenished and organised shelves to ensure consistent levels of product availability.

Education

BA HONS - EVENT MANAGEMENT

OXFORD BROOKES UNIVERSITY
09.2021 - 6 2024

BTEC - BUSINESS & FINANCE

RUNSHAW COLLEGE
LEYLAND, PRESTON
09.2019 - 6 2021

Skills

  • Highly Organised
  • Cash handling
  • Proactive
  • IT skills- excel
  • IT skills- word
  • IT skills- PowerPoint
  • Communication
  • Problem Solving
  • Working well under pressure
  • Customer focus

Timeline

Front of House

Kazbar Restaurant
01.2023 - 06.2024

BA HONS - EVENT MANAGEMENT

OXFORD BROOKES UNIVERSITY
09.2021 - 6 2024

Front of House

The Etiquette Group
07.2021 - 02.2025

Conference & Banqueting Assistant

Barton Manor Hotel and Spa
10.2019 - 02.2025

BTEC - BUSINESS & FINANCE

RUNSHAW COLLEGE
09.2019 - 6 2021

Customer sales assistant

Barton Grange Garden Centre
01.2019 - 10.2019

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Honey Isabella Walker