Honey Isabella Walker
London
Summary
A highly organised professional with a strong focus on customer service and cash handling expertise. Demonstrates exceptional IT skills, including proficiency in Excel, Word, and PowerPoint, alongside effective communication and problem-solving abilities. Known for working well under pressure and proactively addressing challenges to achieve optimal results. Career goals include leveraging these competencies to drive success in dynamic environments.
Overview
6
6
years of professional experience
Work history
Front of House
The Etiquette Group
Oxford
07.2021 - 02.2025
- Whilst working with the Etiquette Group I have worked at a variety of prestigious events such as Henley Royal Regatta, Royal Ascot, Cheltenham Festival and several premier league football clubs.
- Working in the top restaurants, hospitality areas and boxes at these events where professionalism is at the top of the priority list when dealing with high profile clients.
- Also working in a team leader role at both Royal Ascot and Henley Regatta where I oversaw my team and delegated tasks out.
- Whilst working at these events I have learnt the importance of managing multiple tasks at once and making sure they all run seamlessly.
Conference & Banqueting Assistant
Barton Manor Hotel and Spa
Barton, Preston
10.2019 - 02.2025
- During my years working at the hotel, I have worked in many busy functions including conferences, weddings, Christmas parties and private functions with a capacity of up to 200 people.
- Working in a team leader role ensuring all staff in my team are organized and prepared, to ensure that the food service and customer service at the functions are running smoothly and efficiently.
- Aside from food service I was also responsible for ensuring that the bar was staffed appropriately during busy periods.
- During the quieter seasons I would work in the conference department setting up for conferences at the hotel and then making sure that they have everything they need throughout the day whilst also helping in the event sales office replying to email and telephone enquiries whilst also helping the team with daily admin tasks such as adjusting and updating spreadsheets for the event calendar and looking over and finalizing function sheets and budgets.
Front of House
Kazbar Restaurant
Cowley, Oxford
01.2023 - 06.2024
- Working in a busy fast paced Spanish/Moroccan restaurant whilst at university.
- My main role was greeting customers at the front of the restaurant, managing bookings, giving them a warm welcome and explaining how the restaurant works.
- Also helping out with the taking of orders and advising customers on the food and wine menu.
Customer sales assistant
Barton Grange Garden Centre
Preston, Lancashire
01.2019 - 10.2019
- Managed stock level for effective store operation.
- Resolved queries swiftly, contributing to positive customer experience.
- Processed transactions, ensuring accuracy at all times.
- Increased customer satisfaction with prompt complaint resolution.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
Education
BA HONS - EVENT MANAGEMENT
OXFORD BROOKES UNIVERSITY
09.2021 - 6 2024
BTEC - BUSINESS & FINANCE
RUNSHAW COLLEGE
LEYLAND, PRESTON 09.2019 - 6 2021
Skills
- Highly Organised
- Cash handling
- Proactive
- IT skills- excel
- IT skills- word
- IT skills- PowerPoint
- Communication
- Problem Solving
- Working well under pressure
- Customer focus
Timeline
Front of House
Kazbar Restaurant
01.2023 - 06.2024
BA HONS - EVENT MANAGEMENT
OXFORD BROOKES UNIVERSITY
09.2021 - 6 2024
Front of House
The Etiquette Group
07.2021 - 02.2025
Conference & Banqueting Assistant
Barton Manor Hotel and Spa
10.2019 - 02.2025
BTEC - BUSINESS & FINANCE
RUNSHAW COLLEGE
09.2019 - 6 2021
Customer sales assistant
Barton Grange Garden Centre
01.2019 - 10.2019
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