Honey Lucy Hughes

Customer Service Assistant

I Started my Job at the Nottingham Building Society in January 2022

as an Apprentice,

This job is around financial services where my dutys intial

• Appointments with customer investing large amounts of Money
• Upselling company's products such as Insurance
• Offered detailed advice on product and service benefits.
• Performed cashier duties, including balancing and end-of-day banking.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Processed inbound customer calls, providing information on service or product upgrades
• Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
• Managed high-volume customer queries simultaneously through effective multitasking.

I worked at The Meynell Ingram Arms for just over 7 months

this was my first Job. This job made me fall in love with customer service as I would carry out over the phone and face to face conversations with customers.

• Greeted and escorted guests to tables.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Maintained excellent level of service in busy and demanding restaurant environment.