Holly-Elisha Wright
Barrow in Furness,Cumbria
Summary
I am a proven leader with a track record of enhancing customer satisfaction and streamlining operations at Fab Health and fitness clubs. Expert in staff management and customer service excellence, achieving significant improvements in employee morale and customer loyalty. Skilled in communication and time management, adept at resolving conflicts and boosting team productivity.
As well as this, being a receptionist brought success in overseeing administrative areas. Knowledgeable about the best methods for managing resources, schedules, and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.
Overview
6
6
years of professional experience
Work history
Waiting list coordinator
Furness General Hospital
Barrow in Furness, Cumbria
2025.08 - Current
- Organised regular team meetings for continuous improvement in services provided.
- Managed high-pressure situations, maintained calm and productive environment.
- Enhanced patient satisfaction by managing waiting list efficiently.
- Streamlined appointment scheduling to minimise waiting times.
- Managed complex scheduling needs whilst maintaining high levels of accuracy.
- Facilitated swift resolution of patient queries for enhanced satisfaction levels.
- Maintained updated patient records, guaranteed access to accurate information.
- Tracked waiting list progress meticulously, ensured transparency at all times.
- Coordinated between medical staff and patients to ensure seamless service delivery.
Assistant manager
Fab Health and fitness clubs
Barrow-in-furness, Cumbria
2024.05 - Current
- Streamlined store operations with efficient scheduling.
- Created a positive work environment, resulting in higher employee morale.
- Ensured health and safety compliance abiding by legislations and regulations, maintaining a safe working environment for all staff members (HSWA 1974 and the management of health and safety at work regulations 1999).
- Knowledge of project management principles, planning, controls and the importance of learning from experience, defining roles and responsibilities and managing by exception.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Supported team by demonstrating respect and willingness to help.
- Increased customer satisfaction by resolving issues.
- Set up rotas for staff members to ensure staff have adequate time off, as well as their contracted hours, are fulfilled.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Receptionist
Nuffield Health
Barrow in Furness, Cumbria
2023.11 - 2024.05
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Assisted with administrative tasks, improving overall functionality of the office.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
Pre- registration pharmacy technician
Furness General Hospital
Barrow in Furness, Cumbria
2022.09 - 2023.11
- Achieved improved patient understanding by accurately explaining prescription details and potential side effects.
- Organised inventory for effective stock management.
- Prepared prescriptions to ensure prompt customer service.
- Managed supplier relationships to secure timely delivery of medications.
- Dispensed medicines under supervision, ensuring adherence to legal and safety guidelines.
- Enhanced team collaboration by communicating effectively with colleagues and supervisors.
- Maintained clean work environment, promoting health and safety regulations compliance.
- Dealt with prescription queries, improving patient care quality.
- Liaised with healthcare providers for seamless coordination of prescriptions.
- Conducted over-the-counter sales, providing customers with necessary products quickly.
- Ensured safe medication distribution with meticulous attention to detail.
Retail assistant
Tesco
Barrow in Furness, Cumbria
2020.04 - 2022.09
- Delivered excellent customer service by answering queries and providing product information.
- Managed inventory for streamlined store operations.
- Ensured visual merchandising standards with regular display updates.
- Boosted sales through suggestive selling techniques.
- Handled transactions, maintaining accurate till records.
- Assisted in stock replenishment to maintain thestore appearance.
- Provided coverage during peak times to manage customer flow effectively.
Education
GCSEs - English literature and language
St bernards catholic high school
Barrow in Furness, Cumbria 04/2020 - 04/2020
GCSEs - Combined science
St Bernards Catholic High School
Barrow-in-furness 04/2020 - 04/2020
GCSEs - Mathematics
St Bernards Catholic High School
Barrow-in-furness 04/2020 - 04/2020
GCSEs - Food Technology
St Bernards catholic high school
Barrow in Furness, Cumbria 04/2020 - 04/2020
GCSEs - History
St Bernards catholic high school
Barrow in Furness, Cumbria 04/2020 - 04/2020
NVQ Level 3 - Health and social care
Furness College
Barrow-in-Furness 09/2020 - 08/2022
Skills
- Excellent data base skills using Microsoft office packages including Excel (formulas, pivots and conditional formatting)
- Ability to analyse and present data using Microsoft packages including Microsoft excel, Microsoft outlook and Microsoft Power Point
- Effective internal and external stakeholder management and engagement
- Staff management
- Customer service excellence
- Staff training development
- Time management mastery
- Communication excellence
- Negotiation expertise
- Complaint handling
- Target setting
- Product display creativity
- Sales techniques
- Conflict Resolution
- Teamwork
References
References available upon request.
Timeline
Waiting list coordinator
Furness General Hospital
2025.08 - Current
Assistant manager
Fab Health and fitness clubs
2024.05 - Current
Receptionist
Nuffield Health
2023.11 - 2024.05
Pre- registration pharmacy technician
Furness General Hospital
2022.09 - 2023.11
Retail assistant
Tesco
2020.04 - 2022.09
GCSEs - English literature and language
St bernards catholic high school
04/2020 - 04/2020
GCSEs - Combined science
St Bernards Catholic High School
04/2020 - 04/2020
GCSEs - Mathematics
St Bernards Catholic High School
04/2020 - 04/2020
GCSEs - Food Technology
St Bernards catholic high school
04/2020 - 04/2020
GCSEs - History
St Bernards catholic high school
04/2020 - 04/2020
NVQ Level 3 - Health and social care
Furness College
09/2020 - 08/2022