Holly Marie Amber Turnock

• Conducted initial meet-and-greet sessions with new clients building a professional relationship based on trust.
• Provided quality dog walking services for client satisfaction.
• Cleaned up after dogs during walks keeping public spaces tidy.
• Kept detailed records of each walk to provide feedback to owners.
• Built rapport with clients by meeting their individual pet care needs.
• Scheduled dog walks according to owners' preferences, resulting in high customer satisfaction rates.
• Followed specific instructions from dog owners, ensuring personalised care.
• Managed emergencies effectively with calm demeanour, reducing potential harm to pets.
• Liaised with clients to coordinate schedules and collect payment.

• Completed detailed incident reports, providing comprehensive information for follow-up actions.
• Collaborated with local agencies to enhance crime prevention efforts.
• Detained suspects following proper protocols – ensuring fair treatment under law.
• Upheld law and order through proactive policing strategies.
• Enhanced community safety by conducting regular patrols.
• Fostered public trust by maintaining high ethical standards and transparency.
• Responded to emergency calls for improved public service.
• Achieved resolution of disputes through effective negotiation and mediation techniques.
• Educated members of the community about personal safety measures – reducing instances of petty crimes.
• Carried out thorough investigations into reported incidents, resulting in accurate case files.
• Provided testimony in court, contributing to successful prosecutions.
• Made quick decisions during high-stress situations, minimising danger to the public and fellow officers.
• Handled sensitive information confidentially-respecting privacy rights of individuals involved in cases.
• Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
• Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
• Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.
• Offered empathy and support to victims whilst professionally handling suspects in line with Police and Criminal Evidence Act.
• Collaborated closely with colleagues in multi-agency such a child social services, adult social services, mental health service, housing and other task forces to resolve cases.

• Liaised regularly with hiring managers to understand specific role requirements and desired qualifications.
• Attended industry networking events to promote available opportunities within the company.
• Fostered positive candidate experience throughout recruitment process with clear, polite communication.
• Organised and maintained personnel records, ensuring data accuracy and confidentiality.
• Assisted in interview scheduling, facilitating timely meetings between hiring managers and applicants.
• Conducted initial screening for potential candidates, effectively narrowing down applicant pool.
• Contributed to team meetings with valuable input towards achieving departmental goals.
• Implemented GDPR guidelines in handling sensitive applicant data, ensuring company compliance.
• Liaised with internal hiring managers to circulate candidates' details.
• Responded to email and telephone enquiries from internal and external stakeholders with professionalism.
• Facilitated seamless communication between candidates and hiring managers.

• Demonstrated proficiency in using hospital information systems for managing outpatient records, appointments, and billing details, ensured accuracy at all times.
• Improved patient satisfaction by handling queries and complaints professionally and promptly.
• Organised paperwork, reduced clutter in office space.
• Handled sensitive patient data, upheld confidentiality standards.
• Ensured seamless communication with clinical staff for effective patient management.
• Assisted in the smooth running of outpatient clinics by managing appointments efficiently.
• Enhanced team morale through active participation in staff meetings and training sessions.
• Supported hospital's high service standards by consistently maintaining a positive demeanour whilst dealing with patients and their families.
• Set new appointments, rescheduled appointments, and sent reminders.
• Followed strict safety standards, patient protection requirements, and legal guidelines.
• Used spreadsheet software to track important data and identify administrative trends.

• Handled transactions, maintaining accurate till records.
• Delivered excellent customer service by answering queries and providing product information.
• Ensured visual merchandising standards with regular display updates.
• Resolved customer complaints, ensuring satisfaction and repeat business.
• Supported team members for improved operational efficiency.
• Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
• Handled cash register operations efficiently, minimising queue lengths at checkouts.
• Maintained clean shop floor, promoting a welcoming environment.
• Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.

A vocational degree designed in partnership with UK police forces and the College of Policing. The course combined academic study with practical, operational police training, covering key areas such as criminal law, evidence-based policing, safeguarding, community engagement, counter terrorism, couching and mentoring and professional standards. The course developed strong skills in ethical decision-making, conflict resolution, and multi-agency collaboration. Delivered real-world experience through operational deployment and on the job learning

An interdisciplinary degree examining the psychological and sociological foundations of criminal behaviour . Covered key areas such as cognitive and developmental psychology, criminal justice systems, offender profiling, mental health, and forensic psychology. Developed analytical and research skills through both qualitative and quantitative methods, including statistical analysis (e.g., SPSS). Final-year dissertation focused on a lab based study examining waiting room anxiety in participants . Built a strong foundation for work in law enforcement, criminal justice, or related sectors.

Studies the key sociological theories and concepts relating to social structures, inequality, education, crime and deviance, and the role of institutions. Developed critical thinking, essay writing, and research interpretation skills. Gained an understanding of how societal influences affect individual and group behaviour, with a focus on class, gender, ethnicity, and power dynamics.

Studied core areas including cognitive, biological, developmental, and social psychology, as well as psychopathology and research methods. Gained strong analytical and evaluative skills through the interpretation of experimental data and psychological studies. Developed an understanding of human behaviour, mental processes, and the scientific methods used to study them.

Combined practical performance and choreography with theoretical study of dance history, analysis, and appreciation. Developed physical discipline, creative expression, and collaborative skills through group and solo performances. Explored a range of dance styles and practitioners, while critically analysing professional works and refining technique and composition.