Holly Eloise Yule

Sunderland,Tyne and Wear

Summary

Enthusiastic professional with strong teamwork and individual performance skills, demonstrated throughout a diverse career. Proven ability to adapt to new environments and learn quickly, complemented by effective communication skills. Experienced in organizational and time management tasks, ensuring efficient project execution. A qualified problem solver with skills in resolving issues encountered during production with minimal supervision. Recently returned from a four-month travel experience in Southeast Asia, enhancing cultural awareness and personal growth.

Overview

years of professional experience

years of post-secondary education

Work history

Digital Mailroom Operative/ Deputy

Paragon Group Limited

Sunderland

10.2025 - 05.2026

Facilitated preparation of incoming mail with volumes exceeding 300 to ensure efficient processing and distribution.
Assisted in indexing, categorising, and entering digital files and cheques for accurate routing within document-management systems.
Supported management of confidential information in compliance with GDPR and internal data-security policies.
Helped manage digital queues and prioritised workloads to meet service level agreements and turnaround targets.
Created return letters for customers and ensured safe return of cherished documents to correct addresses.
Complied with all company guidelines strictly for maintaining discipline and order.
Utilised banking software to index large sums of money via cheques into correct queues for streamlined transactions.
Oversaw team operations in absence of team leader, ensuring continuity of work.
Managed task delegation to optimise team performance and productivity.
Recorded data such as sickness records and stock orders for accurate reporting.

Hospitality Staff

Port of Call

Sunderland

02.2025 - 10.2025

Facilitated friendly and efficient service to customers, ensuring a welcoming atmosphere.
Assisted in completing daily operational tasks via digital systems to support smooth handovers between shifts.
Supported cleanliness of bar area through full clean-downs and restocking fridges while maintaining hygiene compliance.
Coordinated phone and in-person bookings for functions held at the bar.
Dealt with cash handling accurately whilst processing payments from guests.

Mailroom Operative

Paragon Group Limited

Sunderland

05.2023 - 09.2024

Assisted in coordinating mailroom operations to ensure timely and accurate distribution of materials.
Supported package x-ray screening processes to identify and report potential security risks.
Helped maintain quality control for sortation boxes and PO boxes to comply with SLAs.
Provided scanning, stamping, dating, and indexing services across various departments.
Organised and prioritised workloads to achieve service targets while ensuring GDPR compliance.

Supervisor

Tessuti

Leeds

11.2020 - 04.2023

Assisted in leading and mentoring a team of 12 to deliver induction training and ongoing support.
Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
Facilitated store operations, including cash handling and stock control within budget.
Supported setting and monitoring of sales targets, analysing performance to suggest improvements.
Compiled monthly HR reports on absence, turnover, and skills gaps.
Contributed to recruitment and rota planning to ensure adequate staffing levels.
Helped manage online order fulfilment and conducted audits to uphold compliance standards.

Retail Sales Assistant

JD Sports

Sunderland

11.2017 - 11.2020

Provided high-quality customer service by resolving queries and complaints promptly.
Accomplished store cleanliness by routinely tidying displays and shelves.
Promoted store offers to increase awareness among shoppers.
Handled customer enquiries with professionalism, fostering positive brand image.
Operated tills effectively while processing online orders and managing stock deliveries.
Conducted regular audits to ensure inventory accuracy.

Business Administrator

Thompsons Accountancy

Sunderland

05.2016 - 11.2017

Assisted with administrative tasks including printing, scanning, filing, and database management.
Communicated with clients in person and over the phone to ensure accurate and professional interactions.
Entered and maintained data using Excel, Word, and PowerPoint applications.
Reviewed database records for accuracy and compliance with relevant legislation.

09.2010 - 06.2015

Skills

Microsoft Office proficiency
Database management
Digital scheduling systems
Task prioritization
Deadline delivery
Rapport building

Professional relationship management
Collaborative teamwork
Motivational support
Staff education and training
Customer interaction
Trust building

References

Available upon request

Affiliations

Travelling
Music
Fashion
Exercise
Socialising

GCSEs - French

Thornhill

09.2010 - 06.2015