Holly Eloise Yule
Sunderland,Tyne and Wear
Summary
Enthusiastic professional with strong teamwork and individual performance skills, demonstrated throughout a diverse career. Proven ability to adapt to new environments and learn quickly, complemented by effective communication skills. Experienced in organizational and time management tasks, ensuring efficient project execution. A qualified problem solver with skills in resolving issues encountered during production with minimal supervision. Recently returned from a four-month travel experience in Southeast Asia, enhancing cultural awareness and personal growth.
Overview
10
10
years of professional experience
29
29
years of post-secondary education
Work history
Digital Mailroom Operative/ Deputy
Paragon Group Limited
Sunderland
2025.10 - 2026.05
- Facilitated preparation of incoming mail with volumes exceeding 300 to ensure efficient processing and distribution.
- Assisted in indexing, categorising, and entering digital files and cheques for accurate routing within document-management systems.
- Supported management of confidential information in compliance with GDPR and internal data-security policies.
- Helped manage digital queues and prioritised workloads to meet service level agreements and turnaround targets.
- Created return letters for customers and ensured safe return of cherished documents to correct addresses.
- Complied with all company guidelines strictly for maintaining discipline and order.
- Utilised banking software to index large sums of money via cheques into correct queues for streamlined transactions.
- Oversaw team operations in absence of team leader, ensuring continuity of work.
Managed task delegation to optimise team performance and productivity.
Recorded data such as sickness records and stock orders for accurate reporting.
Hospitality Staff
Port of Call
Sunderland
2025.02 - 2025.10
- Facilitated friendly and efficient service to customers, ensuring a welcoming atmosphere.
- Assisted in completing daily operational tasks via digital systems to support smooth handovers between shifts.
- Supported cleanliness of bar area through full clean-downs and restocking fridges while maintaining hygiene compliance.
- Coordinated phone and in-person bookings for functions held at the bar.
- Dealt with cash handling accurately whilst processing payments from guests.
Mailroom Operative
Paragon Group Limited
Sunderland
2023.05 - 2024.09
- Assisted in coordinating mailroom operations to ensure timely and accurate distribution of materials.
- Supported package x-ray screening processes to identify and report potential security risks.
- Helped maintain quality control for sortation boxes and PO boxes to comply with SLAs.
- Provided scanning, stamping, dating, and indexing services across various departments.
- Organised and prioritised workloads to achieve service targets while ensuring GDPR compliance.
Supervisor
Tessuti
Leeds
2020.11 - 2023.04
- Assisted in leading and mentoring a team of 12 to deliver induction training and ongoing support.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Facilitated store operations, including cash handling and stock control within budget.
- Supported setting and monitoring of sales targets, analysing performance to suggest improvements.
- Compiled monthly HR reports on absence, turnover, and skills gaps.
- Contributed to recruitment and rota planning to ensure adequate staffing levels.
- Helped manage online order fulfilment and conducted audits to uphold compliance standards.
Retail Sales Assistant
JD Sports
Sunderland
2017.11 - 2020.11
- Provided high-quality customer service by resolving queries and complaints promptly.
- Accomplished store cleanliness by routinely tidying displays and shelves.
- Promoted store offers to increase awareness among shoppers.
- Handled customer enquiries with professionalism, fostering positive brand image.
- Operated tills effectively while processing online orders and managing stock deliveries.
- Conducted regular audits to ensure inventory accuracy.
Business Administrator
Thompsons Accountancy
Sunderland
2016.05 - 2017.11
- Assisted with administrative tasks including printing, scanning, filing, and database management.
- Communicated with clients in person and over the phone to ensure accurate and professional interactions.
- Entered and maintained data using Excel, Word, and PowerPoint applications.
- Reviewed database records for accuracy and compliance with relevant legislation.
Education
GCSEs - English Language
Thornhill
Sunderland 2010.09 - 2015.06
GCSEs - English Literature
Thornhill
Sunderland 2010.09 - 2015.06
GCSEs - Mathematics
Thornhill
Sunderland 2010.09 - 2015.06
GCSEs - Health and Social Care
Thornhill
Sunderland 2010.09 - 2015.06
GCSEs - Religious Studies
Thornhill
Sunderland 2010.09 - 2015.06
GCSEs - French
Thornhill
Sunderland 2010.09 - 2015.06
Skills
- Microsoft Office proficiency
- Database management
- Digital scheduling systems
- Task prioritization
- Deadline delivery
- Rapport building
- Professional relationship management
- Collaborative teamwork
- Motivational support
- Staff education and training
- Customer interaction
- Trust building
References
Available upon request
Affiliations
- Travelling
- Music
- Fashion
- Exercise
- Socialising
References
References available upon request.
Timeline
Digital Mailroom Operative/ Deputy
Paragon Group Limited
2025.10 - 2026.05
Hospitality Staff
Port of Call
2025.02 - 2025.10
Mailroom Operative
Paragon Group Limited
2023.05 - 2024.09
Supervisor
Tessuti
2020.11 - 2023.04
Retail Sales Assistant
JD Sports
2017.11 - 2020.11
Business Administrator
Thompsons Accountancy
2016.05 - 2017.11
GCSEs - English Language
Thornhill
2010.09 - 2015.06
GCSEs - English Literature
Thornhill
2010.09 - 2015.06
GCSEs - Mathematics
Thornhill
2010.09 - 2015.06
GCSEs - Health and Social Care
Thornhill
2010.09 - 2015.06
GCSEs - Religious Studies
Thornhill
2010.09 - 2015.06
GCSEs - French
Thornhill
2010.09 - 2015.06