Holly Woodin
Exeter,United Kingdom
Summary
Dedicated professional with a strong work ethic and proven ability to remain calm in crisis situations. Demonstrates exceptional punctuality and reliability, ensuring tasks are completed with time efficiency and discretion. Skilled in customer service, conflict resolution, and initiative taking, consistently delivering high-quality results while maintaining confidentiality. Career goals include leveraging these competencies to enhance organisational effectiveness and contribute to team success.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work history
Self Employed Cleaning Technician
Self employed
East Devon Area, Devon
10.2008 - Current
- Maintained cleanliness standards for improved work environment.
- Undertook regular window washing, resulting in clear views and enhanced natural light.
- Applied safe and effective cleaning products, ensuring a hygienic environment.
- Mopped hard floors meticulously, eliminating dirt and footprints effectively.
- Preserved furniture's longevity through careful dusting and polishing; increased its lifespan.
- Handled waste disposal efficiently, leading to clutter-free spaces.
- Demonstrated exceptional attention to detail whilst performing deep cleaning tasks.
- Ensured sparkling surfaces with thorough dusting and polishing.
- Tailored cleaning services according to individual client needs; achieved customer satisfaction.
- Enhanced client satisfaction by providing top-notch cleaning services.
- Utilised modern cleaning equipment for efficient service delivery.
- Sanitised bathrooms thoroughly, creating a germ-free zone for clients' peace of mind.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Vacuumed carpeted areas and mopped hard floors.
- Followed health and safety standards governing correct use of chemicals.
- Used correct procedures to clean floors, communal areas and work spaces.
- Polished glass, mirrors and metal items to attractive shine.
- Cleaned surfaces to preserve professional standards and minimise infection risks.
- Wiped down fixtures to remove built-up dust and maintain appearance.
- Achieved spotless results within working timeframes to meet client needs.
- Developed outstanding stain removal, spot cleaning and deep cleaning techniques to meet evolving customer demands.
- Coordinated and performed 4 cleaning jobs per day.
Swedish massage therapist
Self Employed
Newton Poppleford, Devon
09.2008 - Current
- Provided high-quality Swedish massage treatments to clients for stress relief.
- Ensured safety of patients during procedures, thereby reducing potential risk.
- Tailored each massage session according to individual's needs, enhancing effectiveness of treatment plan.
- Increased client satisfaction with personalised treatment plans.
- Enhanced client's quality of life by offering advice on good posture habits and relaxation techniques.
- Achieved improved client well-being through regular follow-ups on their progress.
- Demonstrated professionalism and confidentiality whilst handling sensitive information about clients' medical history and conditions.
- Improved overall client health by suggesting suitable exercises and stretches post-massage therapy.
- Built strong relationships with clients for repeat business.
- Regularly updated knowledge about latest trends in Swedish massage therapy to provide superior service.
- Maintained professional standards by adhering to hygiene and cleanliness protocols.
- Applied various therapeutic techniques for pain reduction in clients suffering from chronic ailments.
- Completed detailed documentation of treatments provided, aiding in future reference and continuity of care.
- Mastered advanced techniques in Swedish massage to improve health outcomes.
- Conducted thorough consultations before each session, ensuring optimal results.
- Utilised aromatherapy oils, resulting in enhanced relaxation experience.
- Managed appointment schedules efficiently, maximising availability whilst minimising downtime between sessions.
- Customised massage techniques for each patient's needs and goals.
- Created safe, clean environment by sanitising work areas, changing treatment room sheets and sterilising instruments before each use.
- Maintained exceptional client care standards through considerate communication and attention to detail throughout treatments.
- Addressed client problems such as pain and tight muscles or fascia through therapeutic massage techniques.
- Created memorable client experiences by delivering a warm welcome, exceptional treatment process and outstanding post-treatment care.
- Identified massaged preferences and determined pressure points needed for clients.
- Included aromatherapy with essential oils to promote wellness and reduce side effects of various ailments.
- Registered and updated client information on database to maintain accuracy.
- Kept working area and equipment clean and orderly.
- Listened actively to patients to understand pain points and provide appropriate solutions.
- Discussed medical conditions and physical well-being with clients to suggest appropriate therapies and treatments.
- Complied with quality standards when working with patients
- Dealt with emergencies calmly and professionally.
- Monitored and recorded patients' progress for future evaluation.
- Coped with pressure during unexpected and rapidly changing situations.
- Followed agreed protocols and guidelines to uphold integrity of healthcare practice.
- Empathised with patients and their limitations to reinforce self-esteem and independence.
Beauty therapist
Remedies
Topsham, Devon
07.2000 - 07.2003
- Offered expert skincare advice, resulting in increased product sales.
- Implemented hygienic practices to maintain a clean treatment space.
- Improved client satisfaction by delivering personalised facial treatments.
- Demonstrated proficient makeup application skills for special events.
- Administered advanced body massage techniques for stress reduction.
- Adapted beauty treatments to address individual client needs.
- Managed appointment scheduling efficiently, minimising wait times for clients.
- Enhanced salon reputation with high-quality manicure and pedicure services.
- Assured safe tanning procedures, reducing skin damage risks.
- Conducted comprehensive skin analysis for tailored treatment plans.
- Provided exceptional customer service, ensuring repeat client bookings.
- Facilitated a relaxing environment with calming aromatherapy techniques.
- Executed meticulous eyebrow shaping, enhancing clients' natural features.
- Utilised unique reflexology practices for holistic wellbeing benefits.
- Promoted healthy skin habits through educational consultations.
- Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Performed efficient hair removal treatments to ensure smooth results.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Attended training to deliver range of professional treatments offered by salon.
- Input bookings into computer system at reception.
- Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
- Sterilised and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
- Greeted clients into salon, offering refreshments and magazines.
- Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
- Performed pedicures and manicures, meeting daily appointment targets.
- Analysed beauty needs by assessing skin tone, texture and problems.
- Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
- Carefully handled hot wax to deliver clean and flawless results.
- Advised clients on particular products and treatments based on customer preferences, skin and hair types and current offers.
- Administered facial and body hair removal treatments with waxing, threading and electrolysis procedures.
Education
NVQ Level 2 - Beauty Therapy
Exeter College
Exeter 09.1998 - 07.1999
Btec - Beauty Therapy
Exeter College
Exeter 09.1999 - 07.2001
Skills
- Punctuality and reliability
- Calm in crisis
- Customer service-oriented
- Strong work ethic
- Time efficiency
- Discretion and confidentiality
- Initiative taking
- Conflict Resolution
Affiliations
- my hobbies are keeping fit and healthy . I enjoy traveling and seeing the world and exploring different cultures and listening to peoples views and opinions.
Timeline
Self Employed Cleaning Technician
Self employed
10.2008 - Current
Swedish massage therapist
Self Employed
09.2008 - Current
Beauty therapist
Remedies
07.2000 - 07.2003
Btec - Beauty Therapy
Exeter College
09.1999 - 07.2001
NVQ Level 2 - Beauty Therapy
Exeter College
09.1998 - 07.1999