Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Timeline
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Holly Williams

Basingstoke,England

Summary

Experienced in customer-focused roles with career centred around providing top-notch service in fast-paced environments. With knowledge in safety protocols and aptitude for creating comfortable and pleasant travel experiences, can ensure passenger satisfaction and safety. Brings skills in multi-cultural communication and crisis management to maintain composure in high-pressure situations and foster environment of calm and order.

Overview

6
6
years of professional experience

Work history

Cabin crew member

Easy jet
Crawley, West Sussex
04.2025 - Current
  • Coordinated effectively with ground staff during boarding and deboarding processes ensuring minimal delays.
  • Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.
  • Kept abreast of changes in safety regulations through continuous training sessions ensuring adherence during flights.
  • Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
  • Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
  • Fostered good relationships with passengers from diverse cultural backgrounds promoting an inclusive atmosphere onboard.
  • Demonstrated adaptability by handling diverse tasks such as selling duty-free products, cabin cleaning, and meal serving successfully.
  • Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
  • Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
  • Participated actively in pre-flight briefings, gaining awareness of relevant details about the journey ahead for better preparedness.
  • Used weather, route details and passenger information to accurately prepare for trips.
  • Handled special needs of children, elderly and individuals with disabilities.
  • Continuously beating sales targets by minimum 15%

stock controller/sales assistant

Marks and spencer
Basingstoke, England
07.2021 - 03.2025
  • Investigated missing items, discrepancies and losses.
  • Reconciled stock counts for complete inventory records.
  • Controlled best before dates to properly utilise stock.
  • Stored items securely to minimise risk of loss and damage.
  • Maintained neat and clean store areas in line with health and safety policies.
  • Reported delivery discrepancies for missing and damaged goods.
  • Supervised warehouse operations, enforcing proper inventory management procedures.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Assisted customers in locating specific items to boost satisfaction.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
  • Built lasting relationships with clients through customer service interactions.

care home volunteer

oak lodge nursing home
basingstoke and dean , hampshire
02.2019 - 04.2019
  • Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
  • Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
  • Created warm, welcoming environment for service users' duration of stay.

Education

United Kingdom - criminology and health and social care

Queen Mary's college
Basingstoke, England

Skills

  • Customer relations
  • Team player
  • Sales techniques
  • POS Systems
  • Confident communicator
  • Product knowledge
  • Upselling expertise
  • Outstanding customer service
  • Compassionate client support
  • Stress management
  • First aid and emergency operations
  • Emotional intelligence
  • Crisis management
  • Effective communication
  • Time-management
  • Conflict Resolution
  • Professional demeanour

Custom

holly, williams , 07714940998, williamsholly07@gmail.com, 07/05/2005, 172 Pack Lane, England, Basingstoke, RG22 5HW

Personal Information

  • Nationality: British
  • Date of birth: 07/05/2005

Timeline

Cabin crew member

Easy jet
04.2025 - Current

stock controller/sales assistant

Marks and spencer
07.2021 - 03.2025

care home volunteer

oak lodge nursing home
02.2019 - 04.2019

United Kingdom - criminology and health and social care

Queen Mary's college

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Holly Williams