Holly Whittington
IT Analyst
London
Summary
A pro-active and enthusiastic IT Analyst and apprentice, continuing my journey within the IT and Digital field. Demonstrated IT Analyst with a diverse skillset who can deliver troubleshooting advice for both technical and non technical stakeholders. Proficient in navigating complex technical tasks whilst maintaining a professional demeanour between myself, users and my colleagues.
Overview
1
1
year of professional experience
Work History
IT Analyst Apprentice (Level 3)
Richmond And Wandsworth Council- Corporate IT
03.2023 - Current
Working in multiple teams within the IT department as a 1st line Helpdesk Support Analyst, 2nd line Deskside Analyst and 3rd line Technical Software Analyst
1st line Helpdesk Support Analyst
Initial point of contact for users, remotely troubleshooting technical problems or answering application queries
Proficient in managing and administering ITSM/ITAM platforms such as 'Topdesk'
2nd line Deskside Analyst
Providing remote and onsite hardware support to users, focusing on hardware devices such as laptops, desktops and Android mobiles
Responsible for scheduling and coordinating onsite troubleshooting appointments
3rd line Technical Software Analyst
Packaged and deployed software through MS Endpoint Configuration Manager (SCCM) and Microsoft Windows Installer.
Managing 3rd line call queue and troubleshooting escalated calls.
Education
Level 3 Apprenticeship - Azure Cloud Support Specialist
QA Ltd (Apprenticeship Training Provider)
04.2001 -
GCSE -
Sydenham School
Dartmouth Rd, London SE26 4RD 04.2001 -
Skills
Operating Systems including Windows 10/11, macOS, iOS, Linux (RedHat and Ubuntu) and Android
undefinedTimeline
IT Analyst Apprentice (Level 3)
Richmond And Wandsworth Council- Corporate IT
03.2023 - Current
Level 3 Apprenticeship - Azure Cloud Support Specialist
QA Ltd (Apprenticeship Training Provider)
04.2001 -
GCSE -
Sydenham School
04.2001 -
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