HOLLY WHITE

Working as a bartender in a fast-paced environment, I have honed my ability to manage demanding workloads while balancing multiple responsibilities. I've developed great interpersonal skills with customers and suppliers, and have gained confidence in managing events.

• Oversaw stock levels, and managed inventory and orders, adjusting to current trends and customer preferences.
• Created promotional materials for social media pages which increased impressions and engagement.
• Managed online and telephone reservations, taking pre-orders when necessary, which streamlined work operations and enhanced customer experiences.
• Appointed assistant manager in the absence of senior management, ensuring smooth operations and team coordination.

• Managed team of 20 bar staff focusing on open communication and tailored training for individual employee needs.
• Coordinated staff shift schedules for three bars, floor service, and food service, ensuring all daily operations were adequately staffed and efficiently executed.
• Implemented new menu items and promotional deals, resulting in 20% rise in off peak sales and 30% increase in new customer visits.
• Coordinated online and telephone bookings for event spaces and buffet arrangements, efficiently managing requests for up to 100 guests.
• Facilitated monthly training sessions resulting in enhanced staff performance and 10% increase in employee satisfaction.
• Collaborated with management on staff recruitment and shift patterns to boost team productivity.

• Oversaw client schedule and updated when necessary
• Answered emails promptly, regarding performance requests, scheduling events/gigs, payments and contracts
• Managed bookings for venues or events
• Upheld general bookkeeping (electronic and paper) using Microsoft Excel
• Prepared invoices, quotes, and other documentation

• Performing opening and closing duties
• Cash handling and till operations including cashing up
• Stock control, cellar management and supply ordering
• Training new members of bar staff and waitresses
• Upholding social media presence
• Overall pub maintenance including cleaning, sanitizing, and replenishing stock
• Assisted in designing and implementing covid-19 safety guidelines

• Provided exceptional FoH service, ensuring a warm and welcoming atmosphere for guests.
• Managed reservations, coordinated dining experiences and collaborated with kitchen staff to ensure timely service.

• Welcomed vulnerable veterans into the Centre, fostering a comfortable and safe environment for open dialogue and support.
• Implemented creative in-store displays and developed bundle pricing strategies, increasing sales and 20% improvement in customer engagement.