Holly Ward

Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.

Diageo 

An initial internship in office services at Diageo followed by a placement at Glenkinchie Distillery as a tour guide.

Volunteer Assistant Librarian at Falkland Community Library 

Provided excellent customer service by guiding readers to the right books and assisting with e-readers. Handling loans, stocking, and creating attractive displays were also part of responsibilities. Moreover, managing deliveries and returns to keep the library running smoothly. 

Teaching Assistant Tianjin University 

A language and cultural exchange with the Confucius institute in Tianjin, China in the summer of 2017. I fostered mutual understanding and appreciation between different cultures, engaging in language classes to learn Chinese, exploring Chinese traditions and customs, and immersing myself in the local culture. The program also involved interactions with Chinese students, teachers, and the community, promoting cultural exchange and building friendships.

Solo Travel 

A 6-week solo backpacking trip around Australia from January to March 2019 Solo travel of Europe in the summer of 2019, spending time in countries such as Germany, France, Italy, Austria, Spain, Czech Republic and Morocco

Have also achieved Duke of Edinburgh Bronze, Silver and Gold.