Summary
Overview
Work history
Education
Skills
Timeline
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Holly Walker

Whitley Bay

Summary

Responsible and knowledgeable Administrative Assistant with experience in various office environments. Proficient multi-tasker with the ability to manage numerous line incoming phone systems, filing, data entry, or records maintenance, and high-volume of business inquiries. Valuable knowledge in Microsoft applications including Word and Excel, ERS systems and social media platforms. Since moving to the North East, I am now ready to progress my career as a vital member of a long-lasting successful business.

Overview

11
11
years of professional experience

Work history

Team Secretary

Sedgefield Community Hospital
06.2024 - 06.2025
  • Liaised with various departments to facilitate cross-functional collaboration.
  • Procured office supplies as needed, ensured uninterrupted workflow.
  • Maintained confidentiality with handling sensitive documents and information.
  • Handled telephone enquiries professionally, facilitated effective communication.
  • Compiled reports with relevant data to assist in business planning and decision making.
  • Improved team efficiency by managing diaries and scheduling meetings.
  • Arranged meetings and took minutes to ensure accurate records of discussions were kept.

Finance officer

Student Loans Company
03.2023 - 05.2024
  • Processed tuition fee loans and maintenance payments.
  • Improved operational efficiency by automating various finance-related tasks wherever possible
  • Safeguarded financial data alongside data security regulations
  • Monitored accounts and identified issues
  • Liaised with Universities assisting with account queries
  • Quality checked student accounts ensuring all data is correct
  • Checked Tax codes and carried out financial assessments to award correct payment

Office Administrative Assistant

Newcastle Upon Tyne NHS Trust
08.2022 - 02.2023
  • Dealt with patient queries with kindness, patience and clarity to ensure positive customer satisfaction and resolution
  • Accurately and efficiently processed referrals, booked appointments and sent written correspondence
  • Handled day-to-day administration activities and operations including answering phone calls, responding to the admin mail box, managing diaries, arranging post and deliveries, printing and photocopying
  • Ensured that all referrals and appointments were processed according to pathway and clinical guidelines
  • Managed the Hydrotherapy referrals and booking diary

Referral Management Coordinator

Epsom and St Helier NHS Trust
Promotion Sep 2021 - Jul 2022
09.2020 - 07.2022
  • Managing the booking of the treatment pathway from the initial through to the final closing, including referral rejections
  • Ensuring all Urgent and Routine referrals are booked alongside the RTT Pathway, Booking Rules and Triages
  • Liaising with departments and Service Managers
  • Using the First Waits report to bring long waiting patients forward and ensuring internally referred patients are also booked
  • Responding daily to the CAS (Clinical Assessment Service) email account, responding to queries and answering patient calls
  • Maintaining constant communication with patients regarding referral wait times and service updates

Outpatients Booking Administrator

Epsom and St Helier NHS Trust
09.2020 - 09.2021
  • Booked appointments according to booking rules and clinician triages
  • Managed reception cover when required, directed patient journey and responding to general queries in a helpful and understanding manner
  • Competent using NHS software's - Clinical Manager, Patient Manager and ERS
  • Ensured patient demographic accuracy, to maintain data quality
  • Pain Management specialism referral competencies achieved
  • Liaised with GP's, service managers and clinicians

Office Administrative Assistant

Synergy Construction and Property Consultants LLP, Issued JCT contracts
01.2020 - 06.2020
  • Supported organisational activities effectively by managing executive travel itineraries, appointments, payments, and inquires
  • Organised files, developed spreadsheets competency using excel, faxed reports, scanned documents and improved workflow
  • Responsible for comprehensive minute taking from surveyor meetings

Front of House Team Leader

Nuffield Health
06.2018 - 12.2019
  • Assisted in the training of new members of staff for Front of House and Admin duties
  • Managed the Health Clinic and Fitness Centre booking diary
  • Booked appointments over the phone and face to face
  • Delivered high quality customer service
  • Ran monthly team meeting focusing on staff and company targets


Events Management

University of Greenwich
09.2015 - 06.2018

Digital Marketing & Social Apprenticeship

Kameleon World Wide
09.2014 - 09.2015
  • NVQ Level 2 Digital Marketing & Social Media Apprenticeship
  • Conducted market research and tracked
  • Communicated digital media ideas in brainstorm sessions
  • Supported the marketing team with project organisation
  • Planned and implemented digital marketing strategies alongside the marketing team to achieve campaign success
  • Assisted in social media management and analytics


Education

BA (Hons) - Events Management

University Of Greenwich

NVQ Level 2 -

Ravensbourne University

City of London Academy

Skills

  • Microsoft Office proficiency
  • Skillsfirst award Information & Communication Technology (ICT) Level 2
  • First aid & clinic chaperoning trained
  • Excellent customer service & communication
  • Outstanding phone manner
  • Strong interpersonal skills
  • File and data retrieval systems

Timeline

Team Secretary

Sedgefield Community Hospital
06.2024 - 06.2025

Finance officer

Student Loans Company
03.2023 - 05.2024

Office Administrative Assistant

Newcastle Upon Tyne NHS Trust
08.2022 - 02.2023

Referral Management Coordinator

Epsom and St Helier NHS Trust
09.2020 - 07.2022

Outpatients Booking Administrator

Epsom and St Helier NHS Trust
09.2020 - 09.2021

Office Administrative Assistant

Synergy Construction and Property Consultants LLP, Issued JCT contracts
01.2020 - 06.2020

Front of House Team Leader

Nuffield Health
06.2018 - 12.2019

Events Management

University of Greenwich
09.2015 - 06.2018

Digital Marketing & Social Apprenticeship

Kameleon World Wide
09.2014 - 09.2015

BA (Hons) - Events Management

University Of Greenwich

NVQ Level 2 -

Ravensbourne University

City of London Academy
Holly Walker