Holly Walker
Whitley Bay
Summary
Responsible and knowledgeable Administrative Assistant with experience in various office environments. Proficient multi-tasker with the ability to manage numerous line incoming phone systems, filing, data entry, or records maintenance, and high-volume of business inquiries. Valuable knowledge in Microsoft applications including Word and Excel, ERS systems and social media platforms. Since moving to the North East, I am now ready to progress my career as a vital member of a long-lasting successful business.
Overview
11
11
years of professional experience
Work history
Team Secretary
Sedgefield Community Hospital
06.2024 - 06.2025
- Liaised with various departments to facilitate cross-functional collaboration.
- Procured office supplies as needed, ensured uninterrupted workflow.
- Maintained confidentiality with handling sensitive documents and information.
- Handled telephone enquiries professionally, facilitated effective communication.
- Compiled reports with relevant data to assist in business planning and decision making.
- Improved team efficiency by managing diaries and scheduling meetings.
- Arranged meetings and took minutes to ensure accurate records of discussions were kept.
Finance officer
Student Loans Company
03.2023 - 05.2024
- Processed tuition fee loans and maintenance payments.
- Improved operational efficiency by automating various finance-related tasks wherever possible
- Safeguarded financial data alongside data security regulations
- Monitored accounts and identified issues
- Liaised with Universities assisting with account queries
- Quality checked student accounts ensuring all data is correct
- Checked Tax codes and carried out financial assessments to award correct payment
Office Administrative Assistant
Newcastle Upon Tyne NHS Trust
08.2022 - 02.2023
- Dealt with patient queries with kindness, patience and clarity to ensure positive customer satisfaction and resolution
- Accurately and efficiently processed referrals, booked appointments and sent written correspondence
- Handled day-to-day administration activities and operations including answering phone calls, responding to the admin mail box, managing diaries, arranging post and deliveries, printing and photocopying
- Ensured that all referrals and appointments were processed according to pathway and clinical guidelines
- Managed the Hydrotherapy referrals and booking diary
Referral Management Coordinator
Epsom and St Helier NHS Trust
Promotion Sep 2021 - Jul 2022
09.2020 - 07.2022
- Managing the booking of the treatment pathway from the initial through to the final closing, including referral rejections
- Ensuring all Urgent and Routine referrals are booked alongside the RTT Pathway, Booking Rules and Triages
- Liaising with departments and Service Managers
- Using the First Waits report to bring long waiting patients forward and ensuring internally referred patients are also booked
- Responding daily to the CAS (Clinical Assessment Service) email account, responding to queries and answering patient calls
- Maintaining constant communication with patients regarding referral wait times and service updates
Outpatients Booking Administrator
Epsom and St Helier NHS Trust
09.2020 - 09.2021
- Booked appointments according to booking rules and clinician triages
- Managed reception cover when required, directed patient journey and responding to general queries in a helpful and understanding manner
- Competent using NHS software's - Clinical Manager, Patient Manager and ERS
- Ensured patient demographic accuracy, to maintain data quality
- Pain Management specialism referral competencies achieved
- Liaised with GP's, service managers and clinicians
Office Administrative Assistant
Synergy Construction and Property Consultants LLP, Issued JCT contracts
01.2020 - 06.2020
- Supported organisational activities effectively by managing executive travel itineraries, appointments, payments, and inquires
- Organised files, developed spreadsheets competency using excel, faxed reports, scanned documents and improved workflow
- Responsible for comprehensive minute taking from surveyor meetings
Front of House Team Leader
Nuffield Health
06.2018 - 12.2019
- Assisted in the training of new members of staff for Front of House and Admin duties
- Managed the Health Clinic and Fitness Centre booking diary
- Booked appointments over the phone and face to face
- Delivered high quality customer service
- Ran monthly team meeting focusing on staff and company targets
Events Management
University of Greenwich
09.2015 - 06.2018
Digital Marketing & Social Apprenticeship
Kameleon World Wide
09.2014 - 09.2015
- NVQ Level 2 Digital Marketing & Social Media Apprenticeship
- Conducted market research and tracked
- Communicated digital media ideas in brainstorm sessions
- Supported the marketing team with project organisation
- Planned and implemented digital marketing strategies alongside the marketing team to achieve campaign success
- Assisted in social media management and analytics
Education
BA (Hons) - Events Management
University Of Greenwich
NVQ Level 2 -
Ravensbourne University
City of London Academy
Skills
- Microsoft Office proficiency
- Skillsfirst award Information & Communication Technology (ICT) Level 2
- First aid & clinic chaperoning trained
- Excellent customer service & communication
- Outstanding phone manner
- Strong interpersonal skills
- File and data retrieval systems
Timeline
Team Secretary
Sedgefield Community Hospital
06.2024 - 06.2025
Finance officer
Student Loans Company
03.2023 - 05.2024
Office Administrative Assistant
Newcastle Upon Tyne NHS Trust
08.2022 - 02.2023
Referral Management Coordinator
Epsom and St Helier NHS Trust
09.2020 - 07.2022
Outpatients Booking Administrator
Epsom and St Helier NHS Trust
09.2020 - 09.2021
Office Administrative Assistant
Synergy Construction and Property Consultants LLP, Issued JCT contracts
01.2020 - 06.2020
Front of House Team Leader
Nuffield Health
06.2018 - 12.2019
Events Management
University of Greenwich
09.2015 - 06.2018
Digital Marketing & Social Apprenticeship
Kameleon World Wide
09.2014 - 09.2015
BA (Hons) - Events Management
University Of Greenwich
NVQ Level 2 -
Ravensbourne University
City of London Academy
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