Holly Thomas
Tidworth,Wiltshire
Summary
A proactive and dependable administrator with 15 years + experience in the admin sector. who enjoys helping people and keeping things running smoothly behind the scenes. With experience managing competing priorities, maintaining accurate records and supporting both customers and colleagues, I have developed strong organisational and communication skills. I am highly self-motivated, comfortable working remotely, and take pride in delivering quality work with minimal supervision. I am now looking for an opportunity where I can continue to grow, contribute to a supportive team and build on my existing experience.
Overview
10
10
years of professional experience
Work History
Legal Administrator (REMOTE)
Cavendish Employment Law Ltd
02.2026 - 09.2026
- Drafted professional correspondence and maintained up-to-date case management systems.
- Coordinated actions, deadlines and follow-ups to ensure timely progress of enquiries and tasks.
- Facilitated client onboarding, ensuring accurate electronic records for efficient case management.
- Managed debtors, liaised with debt collection agencies and the courts, contacted clients, and prepared weekly recovery reports for escalation purposes.
LEGAL ADMINISTRATOR (REMOTE)
Keyloop Ltd
Remote
09.2019 - 11.2025
- Coordinated high-volume administrative workflows and managed shared inboxes to ensure timely responses across business functions.
- Facilitated communication by addressing routine correspondence for efficient workflow for principal and ensured prompt follow-up actions to maintain communication flow.
- Prioritised enquiries and coordinated actions, schedules, and deadlines daily.
- Implemented digital filing system to improve document retrieval and office flow.
- Improved document organisation processes, reducing retrieval times by 30%.
- Maintained accurate record trackers and reporting logs to support effective decision-making and accountability.
- Liaised with internal teams and external stakeholders to progress actions and resolve queries.
- Applied software applications to enhance document accuracy and presentation for formatting, editing, and correcting document details.
- Updated Salesforce CRM and maintained customer data quality standards.
Receptionist & Facilities Administrator
Keyloop Ltd
Hungerford, Berkshire
09.2016 - 09.2019
- Greeted visitors warmly, delivering a professional first impression of the company.
- Welcomed guests and clients with friendly, positive reception at all times.
- Provided polite, professional customer service to strengthen business reputation.
- Managed incoming calls, accurately recorded messages, and promptly relayed information to relevant staff.
- Answered and directed calls to relevant staff using a multi-line phone system.
- Maintained a clean, orderly reception area for visitors and clients.
- Maintained tidiness of reception area to ensure a professional environment. and welcoming to meet cleanliness standards.
- Executed administrative tasks to ensure seamless daily operations for staff.
- Trained new reception staff on best practices and company policies.
- Monitored office supply levels and ordered before stock depletion.
- Arranged catering services for meetings to enhance guest experience. and prepared meeting rooms for external meetings, enhancing client experience.
Education
6 GCSEs including English and Mathematics
Cannock Chase High School
CannockCompany Law – Essentials Overview
The Open University
RemoteMercedes-Benz Training Programme
Milton Keynes, MIKSkills
- Customer service and support
- Telephone reception
- Records management
- Legal administration
- Team collaboration
- Administrative skills
- Relationship building
- Case file organization
- Computer literacy
- Computer literacy
Timeline
Legal Administrator (REMOTE)
Cavendish Employment Law Ltd
02.2026 - 09.2026
LEGAL ADMINISTRATOR (REMOTE)
Keyloop Ltd
09.2019 - 11.2025
Receptionist & Facilities Administrator
Keyloop Ltd
09.2016 - 09.2019
6 GCSEs including English and Mathematics
Cannock Chase High School
Company Law – Essentials Overview
The Open University
Mercedes-Benz Training Programme