Holly Storer
Barton Under Needwood,Staffordshire
Summary
I am a creative problem-solver with flair for design and keen eye for detail, demonstrating proficiency in spatial planning and visual aesthetics. Combining strong organisational skills with ability to collaborate effectively with clients and team members.
I thrive in taking on a challenging new role harnessing interpersonal skills, collaboration and problem-solving. Furthermore, I am driven to deliver high-quality service and consistent results within the workplace.
Overview
15
15
years of professional experience
2012
2012
years of post-secondary education
Work history
Interior Design assistant
Needwood Living
Alrewas, Staffordshire
09.2020 - 04.2025
- Assisted in project management tasks, ensuring smooth execution of designs from conception to completion.
- Improved client satisfaction by assisting with the selection of furniture, fabrics and finishes.
- Participated in client meetings, contributing valuable input on design discussions.
- Helped maintain project timelines by tracking progress regularly.
- Coordinated with suppliers for ordering and delivery of materials on time.
- Provided coaching support for staff members which resulted in enhanced performances.
- Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels.
- Delivered exceptional service standards by promoting team collaboration and commitment.
- Ensured smooth running of daily operations with efficient resource allocation.
Reservations Team Leader
Riviera Travel
Burton-upon-Trent, Staffordshire
08.2017 - 07.2021
- A challenging and rewarding managing a team of staff between 12 and 24 on a daily basis.
- I would handle initial client enquires and queries, completion of holiday bookings, day to day problem solving, team management and handling customer complaints.
- I would take on the responsibility of training and mentoring all new employees, along with ensuring existing staff are continuing to grow their product knowledge and learn about new tours we might be operating.
- I chair team meetings, communicate with both senior management and sales assistants, interview potential new staff members and ensure all daily tasks are completed to not only the deadline provided, but to a very high standard.
- Guided staff through change management processes, minimising disruption to operations and supported team members through reviews and competency frameworks for continuous employee development.
- Organised sales training courses, resulting in improved team performance.
- Handled complex customer complaints gracefully, maintaining a positive company image.
- Fostered a positive working environment through clear communication and support.
- Managed sales enquiries to ensure quick response times.
- Improved team morale by implementing weekly meetings and goal-setting sessions.
- Boosted company reputation with excellent customer service skills.
- Implemented effective sales techniques leading to better conversion rates.
- Motivated team members to exceed established sales targets, creating incentives to increase morale.
- Monitored sales performance, reporting on conversion and churn rates to identify areas of improvement.
Reservations Sales Advisor/Assistant Team Leader
Riviera Travel
Burton-upon-Trent, Staffordshire
07.2013 - 07.2017
- My role within Riviera Travel requires me to tailor 4/5
- Accompanied travel tours for our clients.
- I have to take into account mobility requirements and regulations, visa applications, product availability, client safety and data protection regulations.
- The three years I have spent working at Riviera Travel has taught me a variety of new skills.
- I have gained excellent product knowledge of the company; I am able to effectively communicate with diverse range of people and really adapt my customer service skills.
- I have previously been selected by senior management to represent Riviera Travel at industry Trade Shows, and even travel to both Iceland and India to participate in our company holidays to ensure we are delivering the best possible experience to our customers.
- As an Assistant Team Leader, I would support other team members ensuring they were confident and competent in their role and understood what was expected of them.
- I was able to carry this out by call listening and delivering effective training methods.
- Resolved issues quickly and efficiently, improving client trust and rapport.
- Provided exceptional customer service to resolve travel queries promptly.
- Enhanced customer satisfaction with detailed knowledge of various destinations.
- Worked diligently on follow-ups, enhancing conversion rates from inquiry stage to final booking confirmation.
- Coordinated travel arrangements, ensuring a hassle-free holiday experience for clients.
- Assisted clients in making informed decisions about their travel plans.
- Professionally managed difficult situations or complaints from customers ensuring a satisfactory resolution every time.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
Telemarketer
KYS Telemarketing Solutions
Stretton, Burton-upon-Trent
04.2013 - 07.2013
- My position at KYS was only a summer role, which I took on whilst completing my degree studies.
- My duties were spilt between two roles: Telemarketer and Secretary to company Consultants.
- I directly contacted professional businesses throughout the UK to promote PruHealth and PMI.
- I managed all company consultants’ diaries, booked appointments, handled cancellations and ensured their day to day workload ran smoothly and efficiently.
- I typed all appointment letters and sent these out to our customer either via postal service or email attachment to confirm all business appointments, or supply any secondary information required.
- I made contact with all pre-existing or ex; PruHealth clients to promote any new company offers, changes to PMI plans and company statistical information such as exceeded company targets.
- Whilst studying at University, I also worked for KYS at the end of year two.
- Facilitated smooth transactions with accurate record keeping.
- Managed call list, prioritised high-interest prospects.
- Assisted in product development by relaying feedback from customers.
- Increased sales conversions with effective communication skills.
- Met performance targets consistently without compromising on quality of service.
- Adapted communication style according to the client's preference for better understanding.
- Established rapport with customers through friendly and professional conversation.
- Provided excellent customer service to ensure client satisfaction.
Administrator/Events Coordinator
JD Parties & The Winery
Burton-on-Trent, Tutbury
08.2012 - 04.2013
- My role at JD Parties was my 1st Events Coordinator role.
- I learnt how to juggle multiple tasks at any one time and prioritise my workload accordingly.
- I completed a variety of administration tasks including; function management, booking of parties, processing invoices and payments, implementing an office filing system and handling customer enquires and complaints.
- I operated an internal computer software system.
- I liaised with customers on a first-hand basis to ensure they had everything they required before attending one of our events.
- Working in a fast paced and high-pressured environment I had the opportunity to plan various events from small parties to large company conferences or private weddings.
- I developed a high level of administration skills which include payroll, day to day business management, financial accounts for the restaurant, sales ledger, handling booking queries, diary management for all functions and both customers/ supplier invoices and payments.
- My main focus was to ensure that both the office, restaurant and function areas ran smoothly at all times.
- I was professional in my approach and well-articulated when handling customer inquiries.
- Developed comprehensive event plans for successful execution.
- Implemented risk management strategies, reducing potential operational mishaps at events.
- Ensured seamless flow of events by timely troubleshooting any arising issues.
- Increased client satisfaction by expertly coordinating and executing corporate events.
- Oversaw on-site event operations, managing staff and volunteers to deliver exceptional guest experiences.
- Coordinated seamless event logistics, organising venue setup, scheduling and participant registration.
Sales Assistant & Cashier
Bank Fashion
Coopers Square
10.2010 - 08.2012
- Skills gained: Customer focus and effective interaction skills, using own initiative on the shop floor regarding standards and the shop layout.
- Visual merchandising was a skill gained whilst working at bank as I had to dress the shop windows regularly and gained cash handling experience.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Collaborated effectively with team members to meet sales targets.
Education
BA (HONS) – 1st Class Honours - Marketing with Events Management
University College Birmingham
A LEVEL - Business Studies, English, Religious Education
John Taylor High School 6th Form
10 GCSE - grade A – C including mathematics, English and Science
John Taylor High School
Custom
Available upon request.
Timeline
Interior Design assistant
Needwood Living
09.2020 - 04.2025
Reservations Team Leader
Riviera Travel
08.2017 - 07.2021
Reservations Sales Advisor/Assistant Team Leader
Riviera Travel
07.2013 - 07.2017
Telemarketer
KYS Telemarketing Solutions
04.2013 - 07.2013
Administrator/Events Coordinator
JD Parties & The Winery
08.2012 - 04.2013
Sales Assistant & Cashier
Bank Fashion
10.2010 - 08.2012
A LEVEL - Business Studies, English, Religious Education
John Taylor High School 6th Form
10 GCSE - grade A – C including mathematics, English and Science
John Taylor High School
BA (HONS) – 1st Class Honours - Marketing with Events Management
University College Birmingham
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